Senior Account Manager

The Role

We are looking for a Senior Account Manager who is passionate about expanding the ways people experience brands, has a specific eye for the details, and skillfully communicates with various stakeholders. At Giant Spoon, Senior Account Managers take pleasure in getting to 'do it all'. They will work into the Account Lead to help support and manage all client relationships and associated requests, and work closely with all other teams to ensure deadlines are met and creative work gets out the door in a consistent and timely manner. They must have a strong ability to manage a cross-functional team and multiple work streams simultaneously. Projects vary in scale and scope, and require ability to deftly manage multiple sub-workstreams. Senior Account Managers are crucial to the fluidity and efficiency of projects and should be prepared to get their hands dirty in all stages of the process, acting as a utility player to provide support to the team.

The ideal candidate is a go-getter with high expectations for themselves. They're also looking for ways to make operations more efficient, opportunities to improve the model or framework they are working with, and the know-how to get the best of their team's time. Most importantly, they are ready to become a Spoon - to give a damn, try anything, and enjoy the people they work with. This team is based in the New York office and works in a hybrid fashion with in-office work on Tuesdays, Wednesdays, and Thursdays. We are looking for candidates who can join us in NYC!

The anticipated salary range for this position is $87,000 - $105,000. Salary is determined based on a wide range of factors, including relevant experience, knowledge, skills, job duties, and geographic location. For this role, we also offer programs such as medical/dental/vision insurance, 401(k) matching, paid time off, and various other benefits and perks.

#LI-DNI

Responsibilities

• Act as Client point of contact and representative of the agency, presenting estimates, SOWs, project status, and deliverables
• Manage and monitor project lifecycle
• Manage day to day workflow, timelines, and milestones; working with team to help drive scheduled deliverables, relay revision requests, record progress and help tackle obstacles as they arise
• Establish clear integration checkpoints to facilitate collaboration between the internal departments involved in the creative development process
• Own all internal correspondence such as crafting meeting reports, and reviewing creative and strategic briefs with an eye toward Client's business goals
• Recap internal meetings, client and team feedback, decisions and deliverables in writing for dissemination to the team
• Create and maintains account/project status reports
• Coordinate and facilitate internal and client meetings
• Help develop and advocate for strategic goals, planning, and positioning
• Seek out opportunities for business growth with existing or new clients
• Collaborate with Account Lead and key project stakeholders to oversee project steps, tasks, requirements for SOW
• Manage internal asset management in partnership with the Production team.
• Advocate for internal, cross functional teams (strategy, creative, production) to maintain integrity of the work, while staying on schedule and on budget.

Requirements

• 4+ years of well-rounded account and project management experience in advertising or related creative, fast-paced businesses
• Experience successfully managing projects of a cross-functional team
• Experience with Experiential projects a plus
• Professional writing skills, ability to construct a well-written email with clarity and efficiency
• Ability to craft internal / external presentations and present in an engaging way
• Ability to effectively prioritize tasks and be resourceful, flexible and quick to adapt in a fast-paced environment.
• Acute attention to detail
• Ability to foster trusting relationships with teammates and clients
• Digitally connected, passionate about technology and innovation with an insatiable curiosity for how it applies to our industry
• Familiarity with Google Suite, Slack and Microsoft Office

Giant Spoon is an agency that strives to build an inclusive workplace dynamically rooted in our differences. What makes you, you, is your greatest asset here. No matter your race, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disabled status, genetic information, or other protected category-feel comfortable (and excited) to bring your full self and make smart, impactful work.

For applicants who are California residents, please see our Privacy Policy here which describes our privacy practices with respect to our collection of Personal Information as required under the California Consumer Privacy Act of 2018 (CCPA).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.