Administrative Support Assistant

Summary The Administrative Support Assistant serves as primary contact, liaison, and resource for Clinical Practice & Professional Development (CPPD) and all nursing students and nursing educational programs. Learn more about this agency Duties Help The position serves as a liaison between the Assistant Chief Nurse (ACN) of the service and Clinical Practice & Professional Development (CPPD) staff as well as key stakeholders from other services throughout the VA Palo Alto Health Care System. Compiles and presents relevant logistical information to the ACN used to identify trends in educational programs. Works independently completing tasks as required by the ACN. Major duties include but are not limited to : Performs a wide variety of administrative tasks associated with maintaining and supporting the work performed within the organization, including correspondence, information control, tracking and ordering equipment Compiles analytic reports and presentations relevant to daily management system, administrative process changes, continuous improvement, agency accreditation requirements Coordinates meetings and consults with Assistant Chief to disseminate information to the appropriate staff Responds to technical questions from customers concerning educational programs, provides advisory and technical assistance to administrative and professional staff Provides advice regarding regulations, policy, or local protocol for new employees Tracks all financial, supply and other transactions that flow through the office of the Assistant Chief Provides program coordination support for nursing education, student affiliations and other professional development programs within CPPD. Serves as point of contact for nursing student affiliations, coordinating onboarding requirements for students from multiple academic institutions across the health care system Maintains and manages tracking systems to monitor onboarding status, deadlines, and compliance for multiple programs simultaneously Manages complex administrative projects supporting nursing education, residency, and workforce development programs. Coordinates education crediting activities, ensuring accurate documentation and compliance with continuing education requirements Independently prioritizes and manages competing project timelines and deliverables when multiple deadlines compete. Work Schedule: Monday-Friday 7:30am-4:00pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant/ PD034620 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Help Conditions of employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/23/2026. Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Utilizing electronic systems to complete a variety of administrative tasks such as inputting data, tracking requests, and maintaining records; Preparing documents and correspondence, reviewing forms, and submitting requests for a health program; Collecting, compiling, managing and reporting program data; Tracking financial, supply, and other transactions that flow through the office and Providing customer service to internal and external customers in support of a health program or department. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Preferred Experience: One year of administrative or program support work experience within a multi-project environment Proficient in Microsoft Office, i.e. Word, Excel, PowerPoint, Teams, Outlook Attention to detail and ability to maintain confidentiality Can communicate effectively with internal and external stakeholders, respond to inquiries, and facilitate information exchange Can work closely with program managers to ensure objectives are met, while aslo being able to operate independently Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. VETERANS HEALTH ADMINISTRATION