Patient Access Specialist I

Patient Access Specialist - Westchester OPC

Full-Time

A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care. Patient Access Specialist is expected to score in the top 5% of measureable categories within 6 months of hire.

Responsibilities

• Provide exceptional customer service to all patients, visitors, and customers
• Prioritize and designate patient flow
• Verify insurance and obtain benefits
• Confirming all radiology services have been authorized prior to visits/communicating results with patients
• Triage phone calls and schedule appointments
• Respond to patient, visitor, and customer inquiries
• Obtain patient demographics, personal information, and medical history by interviewing patients
• Collect payments
• Performs other related duties incidental to the work described herein
• Screen patients for COVID safety precautions
• Communication with leadership regarding closing shift precautions
• Position is based in White Plains, however, employee may need to travel to other HSS sites
• Cross coverage with other departments

Requirements

• Bachelor's degree preferred; Diploma or equivalent with 3 years of experience
• Two years in a healthcare or related customer service field

Desired Qualifications

• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to multi-task
• Ability to work in a team environment
• Knowledge of healthcare and health insurance
• Familiarity with medical terminology
• Displays positive attitudes towards assignments and others
• Hired for evenings and weekends, but must be flexible for morning coverage

Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Hospital for Special Surgery