Collections Representative

Collections RepresentativeCollections Representative - Monday to Friday, 8:30 AM to 5:00 PM EasternPay range: $17.20+/ hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®HealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesAnd so much more!ResponsibilitiesHandle inbound calls, make outbound calls to assigned external clientsAbility to collaborate with various departments to resolve client business concerns resulting in a positive client experienceResponsible for managing portfolio and reducing AR > 90QualificationsRequired Qualifications:High School Diploma / GED OR equivalent work experienceMust be 18 years or older3+ years of experience in Billing collections1+ years of customer service experience OR experience in a medical office, health care, call center, or office setting with analyzing and solving customer problemsExperience with QBS billing experienceExperience with researching / analyzing data and communicating recommendations to managementResponsible for managing a portfolio of client bill accounts and directly impact the collection of the AR > 90Perform research on outstanding accounts and establishing a rapport with clients to collect revenueProficient in translating health care - related jargon and complex processes into simple, step - by - step instructions customers can understand and act uponFamiliarity with computer and windows PC applications, which includes the ability to navigate and learn new and complex computer system applicationsAbility to work our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm EST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.Telecommuting Requirements:Ability to keep all company sensitive documents secure (if applicable)Required to have a dedicated work area established that is separated from other living areas and provides information privacyMust live in a location that can receive approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills:Excellent communication skills; ability to articulate complex billing issues across multiple associate levels (internal and external)Collaborate with various departments to resolve clients' billing concerns resulting in a positive client experienceDemonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate mannerFeel comfortable with collecting high dollars from HospitalsHave excellent written and oral communication skillsHave excellent follow up skillsAble to work as part of a team and work well independentlyAble to multi-task and ensure all deliverables are met timelyAble to analyze data, identify issues and make recommendations on next stepsAble to research issues via multiple tools (including internet)Able to remain focused and productive dailyAbout the TeamQuest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.