Office Manager

Operations ManagerGuardian Tax Law, PLLCCompensation: $70,000 - $85,000 DOEEmployment Type: Full-TimeLocation: Tucson, AZReports To: CEO / FounderWork Arrangement: Primarily virtual role. Candidates must reside in either the Tucson orPhoenix metropolitan area and be available for regular in-person events as required.Position OverviewGuardian Tax Law is entering a significant period of growth. We are expanding our legal team,increasing our marketing efforts, and building the operational infrastructure necessary to supporta larger and more scalable organization.We are seeking an Operations Manager who can bring order, accountability, and operationalexcellence to a fast-growing law firm.This role begins as a blend of office management, administration, people operations, projectcoordination, and systems improvement. Over time, the right candidate will have the opportunityto grow into increasing operational leadership responsibility, helping leadership execute thecompany vision, improve processes, maintain accountability, and ensure the organization runssmoothly as it scales.The ideal candidate is highly organized, process-oriented, proactive, and energized by solvingproblems, coordinating people and priorities, improving workflows, and building systems thathelp teams perform at a higher level.About Guardian Tax LawGuardian Tax Law helps individuals and businesses resolve complex tax problems with the IRSand state taxing authorities.Our mission is to protect our clients, restore peace of mind, and guide them toward lastingfinancial stability.We are a growing, entrepreneurial law firm that values accountability, continuous improvement,teamwork, professionalism, and exceptional client service.We operate using the Entrepreneurial Operating System (EOS) and are actively building thesystems, processes, and leadership infrastructure necessary to scale effectively.Core ResponsibilitiesOperations & Process Management? Develop, document, maintain, and improve company processes and SOPs.? Identify operational bottlenecks and inefficiencies.? Help leadership implement solutions to recurring operational issues.? Ensure core processes are consistently followed.? Maintain operational documentation and company knowledge systems.? Assist with technology implementation and workflow optimization.? Support the continued implementation of EOS throughout the organization.Accountability & Project Management? Track company priorities, projects, Rocks, and action items.? Follow up with team members to ensure commitments are completed.? Help maintain organizational accountability and execution.? Assist with scorecards, metrics tracking, and operational reporting.? Coordinate projects across departments.? Help ensure deadlines and priorities remain visible and on track.Team Coordination & Communication? Facilitate communication between departments and team members.? Coordinate meetings, agendas, notes, and follow-up action items.? Help resolve operational issues and communication breakdowns.? Assist leadership with organizational planning and execution.? Support onboarding and training of new employees.Human Resources & People Operations? Coordinate recruiting, hiring, and onboarding activities.? Maintain personnel files and HR documentation.? Track PTO, leave requests, and employee records.? Support employee development and performance review processes.? Assist leadership with employee relations and workplace culture initiatives.? Help maintain a positive, accountable, and professional work environment.Finance & Administrative Operations? Assist with payroll administration and employee records.? Support budgeting and operational reporting.? Coordinate vendor relationships and administrative contracts.? Assist with expense tracking and reimbursement processes.? Manage subscriptions, software licenses, and recurring administrative expenses.? Support leadership with operational planning and resource allocation.Office Management? Oversee day-to-day office operations.? Ensure office systems and workflows run efficiently.? Maintain office supplies, equipment, and vendor relationships.? Coordinate facility needs and administrative logistics.? Support both in-person and remote team members.Success MeasuresA successful candidate will:? Build systems that increase organizational efficiency.? Improve accountability and follow-through across the firm.? Reduce operational bottlenecks and recurring issues.? Improve onboarding and training systems.? Help leadership spend less time managing day-to-day administrative problems.? Create greater organizational clarity and consistency.? Support successful implementation of EOS tools and disciplines.? Improve communication flow between departments and team members.Required Qualifications? High school diploma or equivalent.? Minimum 3 years of experience in office management, operations, administration, projectcoordination, or a related field.? Demonstrated ability to manage multiple priorities simultaneously.? Strong organizational skills and attention to detail.? Excellent written and verbal communication skills.? Strong follow-through and personal accountability.? Ability to handle confidential information with professionalism and discretion.? Strong problem-solving and critical-thinking skills.? Proficiency with Microsoft Office Suite and Google Workspace.? Ability to work independently while coordinating effectively with a team.Preferred Qualifications? Bachelor's degree in Business, Management, Communications, Human Resources, or arelated field.? 5+ years of experience in operations, administration, project management, officemanagement, or business coordination.? Experience supporting executive leadership teams.? Experience creating or improving systems, workflows, and operational processes.? Experience with EOS (Entrepreneurial Operating System) or similar business operatingsystems.? Experience in a law firm, accounting firm, professional services firm, healthcare practice,or other client-service organization.? Experience with hiring, onboarding, and employee development processes.Technology & Software ExperienceExperience with the following is preferred:? Microsoft Word? Microsoft Excel? Microsoft Outlook? Google Workspace? CRM systems? Project management software? Cloud-based file management systems? Video conferencing platforms? Process documentation platforms such as Scribe? Workflow and task management systemsThe ideal candidate is comfortable learning new software and helping others adopt technologyeffectively.Who Thrives In This RoleThis role is ideal for someone who:? Loves creating order from chaos.? Notices inefficiencies and wants to improve them.? Enjoys coordinating people, projects, and priorities.? Naturally follows through on commitments.? Communicates clearly and professionally.? Is comfortable holding others accountable respectfully.? Thinks in systems and processes.? Wants to help build and scale an organization.? Enjoys being the person who makes sure things actually get done.? Can balance short-term administrative needs with long-term operational improvement.Growth OpportunityThis is a high-impact operations role in a growing law firm.In the beginning, the role will include hands-on office management, administration, coordination,and operational support.As Guardian Tax Law continues to scale, the right candidate will have the opportunity to take onincreasing responsibility for operational leadership, accountability systems, processmanagement, project execution, team coordination, and implementation of EOS tools anddisciplines.We are looking for someone who can help build the systems that allow the company to growwithout losing quality, accountability, or client service.Physical Requirements? Prolonged periods of sitting and working at a computer.? Ability to occasionally lift up to 15 pounds.? Ability to work in a professional office environment.Guardian Tax Law is an Equal Opportunity Employer and values diversity, professionalism,integrity, accountability, and continuous improvement.