REGULATORY SPECIALIST II - 79011362

Requisition No: 882396

Agency: Business and Professional Regulation

Working Title: REGULATORY SPECIALIST II - 79011362

Pay Plan: Career Service

Position Number: 79011362

Salary: $1,365.38 - $1,390.24 Bi-weekly

Posting Closing Date: 09/03/2026

Total Compensation Estimator Tool

DIVISION OF HOTELS & RESTAURANTS
Regulatory Specialist II
Position Number: 79011362

Hiring Salary $1,365.38 - $1,390.24 Bi-weekly

**Open Competitive Advertisement**

This position is located in the Tallahassee/Headquarters Office and is NOT a remote position. The work hours for this position are 8:00 am to 5:00 pm, with a one-hour lunch break.

***Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

Our Organization and Mission

The Division of Hotels and Restaurants (H&R) licenses, inspects, and regulates public lodging and food service establishments in Florida under Chapter 509, Florida Statutes (FS). The division also licenses and regulates elevators, escalators and other vertical conveyance devices under Chapter 399, FS. The division’s three bureaus – Sanitation and Safety Inspections, Licensing and Elevator Safety – comprise a team of approximately 358 personnel fulfilling the regulatory obligations of the division throughout the state.

Our Mission is to protect the health and safety of the public by providing the industry with quality inspections and fair regulation.

The Work You Will Do

The Regulatory Specialist II is a career service position located within the Division's Bureau of Sanitation and Safety Inspections, Bureau Chief’s Office. This position is responsible for performing regulatory administrative duties pertaining to answering phones and handling inquiries from the public, field offices and other state agencies, independently reviewing and researching incoming complex plan review applications for completeness prior to profiling into Versa: Regulation; ensuring proper protocols are followed for check handling and processing; opening, sorting, and delivery of incoming division mail; ensuring temporary event receipt books are processed and temporary event receipt books database is accurately maintained; ensuring emergency closure documentation is processed with expediency and accuracy.

Specific Responsibilities

Responsible for independently reviewing and researching Plan Review applications prior to profiling into Versa: Regulation. Utilizes various tools to assist with the research and profiling of applications, including but not limited to departmental imaging software, mapping search engines, etc. Interacts with personnel from the division, department and industry to obtain information needed to assist in profiling of applications.

Provides customer service (i.e., telephone inquiries, electronic mail box inquiries, customer window assistance), performs special assignments, research and report preparation as needed. Monitors and assists with answering phones and handling inquiries from the public, field offices and other state agencies. Receives and answers inquiries and provides information which may involve explanation of policies and procedures. Refers a variety of industry and district requests to the appropriate district/department for assistance.

Responsible for compiling necessary documents for submission to Central Intake Unit. Ensures plan review related documents are imaged and filed accurately.

Verifies that all incoming checks are logged into the Central Intake Unit check database and taken to Central Intake Unit in a timely manner. Responsible for ensuring proper protocols are followed for check handling and processing.

Serves as liaison between the division and Mailroom (drop-off and pick-up), ensuring items in district mail bins are assembled and packaged for daily distribution. Receives all confidential material for the Bureau and distributes appropriately.

Responsible for opening incoming mail for the Division to determine the appropriate route for processing. Ensures incoming mail is time/date stamped and delivered to the appropriate personnel in a timely manner; assists/tracks certified mail as directed. Utilizes the current statewide and global courier sevice for timely and cost effective delivery of packages when appropriate.

Responsible for the maintenance of the temporary event receipt book database. Accurately tracks receipt book information and locations, fulfills receipt book requests from the district offices in a timely manner. Logs all incoming used receipt books and records all pertinent information accurately. Assists with the coordination and archiving of used temporary event receipt books into Access and coordinates with the Department Records Technician for retrieval and storage.

Serves as back-up to the Government Operations Consultant I as needed in processing emergency closures and weekly media report for the Director.

Performs related work as required.

Minimum Requirements

• Customer service experience assisting customers in person, through correspondence, and on the telephone; and
• General computer experience including the use of Microsoft Office Suite (i.e. Word, Excel, Access, Outlook).

Preferred

This position is best suited for candidates seeking an administrative/regulatory support role. Preference may be given to applicants with experience in licensure application processing and/or with related

industry experience.

Knowledge, Skills & Abilities

Knowledge of office procedures and practices applicable to the Division of Hotels & Restaurants and district office operations, and the principles and techniques of effective communication.

Skilled in answering the telephone, preparing and distributing messages, service requests and complaints to the proper employees.

Ability to understand and apply applicable rules, regulations, policies and procedures; deal with the public in a tactful and courteous manner; plan, organize, and coordinate work assignments; perform data collection, word processing, email, licensing, internet applications and other technology required by the department, including but not limited to Versa: Regulation and OnBase.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website:

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call View phone number on aiapply.co.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at View phone number on aiapply.co. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is View email address on aiapply.co.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.