Program Support Assistant

Program Support Assistant

Work Schedule: Monday-Friday, 8:00AM - 4:30PM Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: PD03430-O Relocation/Recruitment Incentives: Not Available Major duties include, but are not limited to:

• Monitors correspondence, suspense items, deadlines, and required training.
• Collects and reports required data.
• Supports implementation of new or revised program procedures.
• Assists in resolving routine operational issues involving consults, scheduling, encounter corrections, correspondence, and service recovery.
• Completeness, accuracy, coordination, and compliance with established requirements.
• Provides procedural information to staff and customers.
• Prepares routine correspondence, memoranda, agendas, minutes, reports, and administrative documentation.
• Refers complex technical problems to the appropriate technical office.
• Supports education and training coordination by identifying requirements, scheduling training activities, maintaining reference resources, and assisting staff with individual training plans.
• Performs timekeeping support, including Time and Attendance entries, leave documentation, and fee-basis provider cost tracking in VATAS.
• Performing other duties as assigned.