Executive Assistant - Customer Experience Operations

Innovate with Purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting‑edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast‑paced, ever‑changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote‑eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. Make Your Impact Within a Rapidly Growing Fintech Company Assist management with daily operational activities, including calendar management, scheduling, and meeting coordination for leadership calendars Coordinate individual and group travel, including transportation and accommodations, meals, and other out of town events Identify and facilitate necessary workflows for review and approval sign‑offs (including contracts, agreements, invoices, expense reports, etc.) Manage and coordinate department Wiki page, creating and updating relevant content regularly Maintain organizational charts, team calendars, and distribution lists up to date Create and manage organization‑wide communications Assist in the planning and organizing of conferences, events, staff training, and employee engagement activities Conduct research to prepare briefing materials, agendas, and presentation decks Plan and coordinate social events and team building exercises, including arrangements with third parties Collaborate with the assistant community to develop best practices and improve productivity across the company Contribute to programs and processes that enhance leaders’ productivity through centralized program coordination or support We’d Love To Chat If You Have 2+ years experience supporting exec‑level professionals High energy and creativity Excellent interpersonal and communication skills Excellent organizational and time‑management skills Ability to multitask and prioritize Self‑starter with strong analytical and problem‑solving skills Passion for and commitment to operational excellence and service to the team and company Situational awareness and proactive program management Proficiency in Microsoft Office and Google Suite What’s in it for you? Redefining how businesses automate their work is a fast‑paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, long‑ and short‑term disability coverage Employee Assistance Program (EAP) 11+ observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & fitness initiatives Employee recognition and referral programs And much more The role is also eligible for a competitive benefits package that includes medical, dental, vision, life and disability insurance, a 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges for each zone are as follows: Zone1 – San Francisco Bay AreaCA (includes HQ), New York City, Seattle, Los Angeles County $93,700–$112,500 USD Zone2 – CA (non‑San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $84,300–$101,200 USD Zone3 – Utah (includes Utah office), Houston TX, Florida, North Carolina $79,600–$95,600 USD BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact View email address on click.appcast.io. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants. #J-18808-Ljbffr