Tier 3 Service Desk Lead TS Cleared (DC Onsite)
RIVA Solutions
RIVA Solutions, Inc. is seeking a Tier 3 Service Desk Lead to provide expert-level technical leadership in a federal enterprise service desk environment in Washington, DC. The role requires on-site support, advanced Microsoft 365/Azure/AD/Entra ID expertise, and strong ServiceNow ITSM capabilities. You will guide lower-tier teams, perform root-cause analysis, develop technical procedures, and ensure ITIL-aligned operations for DOC and its bureaus under a DoC CATTS task order. #J-18808-Ljbffr
Vacancy posted 2 days ago
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