Sales Lead (Berkeley)

Overview

Ariel Gordon Jewelry is looking for a driven and nimble Sales Lead who will support wholesale and VIP retail customers, run the wholesale program, and spearhead in-person selling events including in-store trunk shows with wholesale partners and trunk shows for private clients in their homes, as well as direct sales and wholesale appointments at the studio.

Because we are a small, efficient team, this role will adapt to seasonal needs and may include assisting with customer service, photo shoot prep, jewelry production, website maintenance (product pages, inventory, merchandising, tagging) and coordinating/archiving digital assets (product, UGC, lookbook photography).

This role requires a willingness to jump in on various tasks and the initiative to recognize where the team needs you most. It requires a detail-oriented mindset, solutions-based thinking, and a well-spoken, proactive individual who loves to sell. We are a steadily growing company in need of someone who is enthusiastic, responsible, and flexible. Previous jewelry experience is not required.

Must be based in the Bay Area; on-site at our Berkeley offices; travel up to eight days a month, and possibly more during seasonal selling peaks.

Responsibilities

WHOLESALE OPERATIONS

• Maximize selling from current roster of accounts
• Identify and obtain new wholesale accounts in partnership with the COO
• Relationship management with wholesale accounts including general check-ins, sell-throughs and reorder suggestions
• Review OH and sell-through reports from wholesale accounts on a monthly basis to provide re-order/RTV suggestions
• Communicate with wholesale accounts regarding production timelines and fulfillment of orders
• Pulling, packing, and shipping all wholesale orders
• Invoice and receive payments
• Oversight and management of all consignment accounts (inventory, invoicing, etc)
• Assist with quality control of merchandise
• Receiving RTVs

IN-PERSON SELLING

• Project manage and execute the seasonal in-person selling calendar
• Promote all in-person selling events in partnership with marketing
• Run the annual Archive sale at the AGJ studio
• Pack and prep all trunk shows and in person selling events
• Attending trunk shows or tradeshows on behalf of AGJ with a focus on proactive selling, customer acquisition, and relationship building
• Maintain a roster of VIP clients and proactively sell to them seasonally and in person

PRODUCTION & ORDER FULFILLMENT

• Assist with the preparation of vendor purchase orders for sales that you generate via wholesale and trunk shows
• Assist with quality control and receiving of merchandise that comes back from vendors

MARKETING AND SAMPLE COORDINATION

• Facilitate stylist and sample pulls - checking merchandise in and out / monitoring timeliness of returns
• Maintain jewelry sample line for use in-house, trade shows, private sales, showroom appointment and photoshoots
• Manage the execution of influencer product gifting in partnership with marketing

VIP CLIENTELE / CUSTOMER EXPERIENCE

• Assist the Client Experience Manager during peak season rushes
• Be available to work with clients in the studio, via zoom, phone, email, or chat in a timely and friendly manner (knowledge of Zendesk helpful but not required)
• Execute exceptional customer experience in all interactions and escalations with customers

GENERAL OFFICE SUPPORT

• Share the duties of day-to-day office functions (phones, mail, receiving packages, filing)
• Attend company functions, events, photo shoots, occasionally outside of regular working hours
• Execute ad hoc seasonal or one-off projects in partnership with other team members

Qualifications

WORK EXPERIENCE

• A minimum 1-3 years of sales experience, preferably hybrid digital and in-person

QUALIFICATIONS

• An interest in jewelry and the jewelry industry
• Detail-oriented, analytical, organized, self-motivated, punctual
• Ability to work in a fast-paced setting under tight deadlines with strong project and time management skills
• Comfortable working both autonomously and collaboratively with a team
• Knowledge and aptitude for working with backend e-commerce technology (Shopify, Zendesk, Quickbooks, Slack, Google Docs, Google Drive, Airtable, etc). A working knowledge of Adobe programs (Photoshop, Illustrator, InDesign) is a huge plus.
• Your own reliable transportation and ability to travel independently
• Ability to lift up to 35lbs

LOCATION

• Must be based in Bay Area within commuting distance of our offices in Berkeley, this position is full time in-office.

COMPENSATION

• This is a full time position from 9:30 am - 5:30 pm with salary pay
• Compensation DOE
• 100% paid medical benefits
• 100% paid Life Insurance policy
• 401k matching & profit sharing
• Paid sick leave & vacation
• Paid time off during AGJ office closure from Christmas through New Year
• Birthday Program - receive $500 towards the wholesale price of an AGJ piece
• Generous 50% off wholesale employee discount
• Professional Development Reimbursement Program
• Free parking

Ariel Gordon Jewelry is an Equal Opportunity Employer.

Ariel Gordon Jewelry welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.