Partner Success Program Manager

Role Description

The Partner Success Program Manager is a high-impact individual contributor within Corporate Development Operations responsible for driving faster, more predictable partner onboarding, launch execution, and ongoing success across Alkami’s partner ecosystem.

This role sits at the intersection of partner operations, cross-functional program management, portfolio visibility, and strategic communication. The Partner Success Program Manager will own Alkami’s most important and most complex partner projects while also serving as the program manager for the broader partner operations portfolio and a key communication hub across the Corporate Development team. This person will bring sequencing discipline, dependency management, clear reporting, and strong stakeholder alignment to a function that is central to Alkami’s growth.

The ideal candidate thrives in a fast-paced, ambiguous environment and is motivated by turning a busy backlog into a well-instrumented, predictable program. They are equally strong at driving execution and communicating priorities, progress, success, risks, and trade-offs to leadership and cross-functional teams. Success in this role will be measured by:

• Reduced onboarding duration
• Reliable execution and value realization
• Stronger visibility into partner launch status and risk
• Durable success for Alkami’s key partners beyond go-live

Key Responsibilities & Duties

• Drive on-time execution for Alkami’s most complex, high-visibility partner implementations.
• Serve as program manager for cross-functional partner initiatives and process improvement efforts, coordinating Product, Marketing, Engineering, Sales, Enablement, and supporting functions to ensure partner success.
• Act as the primary program manager for key strategic partners, ensuring not only successful launch execution but also strong post-launch coordination, issue resolution, and ongoing operational health.
• Establish and reinforce a documented, stage-gated onboarding program that supports consistent delivery across the portfolio.
• Act as the portfolio program manager for the partner operations backlog by maintaining a single, trusted view of work by status, stage, dependency, and risk.
• Partner with leadership to sequence work, enforce work-in-progress limits, surface trade-offs, and reduce average onboarding duration.
• Create and own a clear communication cadence for the Corporate Development team, including regular updates on priorities, launch progress, accomplishments, risks, and upcoming milestones.
• Translate operational activity into executive-ready reporting that highlights business impact, partner outcomes, key achievements, and areas requiring decision or support.
• Ensure partner and portfolio priorities are visible, aligned, and communicated consistently across the Corporate Development organization and key cross-functional stakeholders.
• Run structured root-cause analyses when launches slip and convert findings into durable process improvements.
• Build and maintain reporting and dashboards that quantify throughput, cycle time, impact, accomplishments, and risk for leadership and partners.
• Partner with the broader Corporate Development team to standardize artifacts and identify automation opportunities, including automated readiness checks, runbooks, Confluence spaces, communication templates, and Q2C gate verification.
• Support a culture of accountability and continuous improvement by documenting lessons learned, celebrating team wins, and reinforcing best practices across the partner success portfolio.

Qualifications

• Bachelor’s degree in Business, Computer Science, Finance, or a related field.
• 6+ years of experience optimizing processes within a fast-paced technology or financial services environment.
• Experience managing complex, cross-functional programs with clear ownership of timelines, dependencies, risks, and outcomes.
• Strong analytical and problem-solving skills with a track record of using data to identify bottlenecks and improve operational execution.
• Demonstrated ability to manage backlogs, coordinate stakeholders, and improve throughput across a portfolio of work.
• Experience working within a hybrid Agile/Scrum environment, including facilitating planning activities and managing work in Jira and Confluence as well as project planning tools such as Smartsheet.
• Excellent written and verbal communication skills, with the ability to communicate priorities, progress, accomplishments, and risks clearly across all levels of the organization.
• Strong executive communication and stakeholder-management skills, including the ability to influence without direct authority and tailor messaging for leadership, cross-functional teams, and external partners.
• Experience supporting partner onboarding, implementation, customer success, or lifecycle program management in a SaaS, fintech, or financial-services environment.
• Exposure to digital banking, core/fintech integrations, or API/SDK-based partner platforms.

Requirements

• Strong portfolio-management mindset, including prioritization, capacity management, dependency management, and risk visibility.
• Continuous improvement orientation with the ability to blend Lean principles and Agile delivery approaches.
• Experience building dashboards and reporting that provide actionable visibility into status, throughput, accomplishments, and operational risk.
• Ability to create structure and clarity in ambiguous environments and turn execution detail into concise, actionable communications.
• Strong partner-management instincts, with the ability to build trust and maintain momentum with key internal and external stakeholders after launch.
• PMP, Agile/Scrum, or comparable program-management certification preferred.
• Lean Six Sigma Green Belt or Black Belt is a strong plus, especially when applied to workflow optimization or scaling operations.
• Experience using AI tools for data analysis, reporting, communication support, and process automation is a plus.

Benefits

• Remote-first environment
• Unlimited paid time off
• 401(k) with employer match
• Diverse and inclusive culture

Company Description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others).

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.