Community Outreach Sales Rep (Patient Engagement Specialist)

Community Outreach Sales Rep (Patient Engagement Specialist)

This is a hybrid position that supports occasional in-person outreach in the Buffalo, NY area.

8 am to 5 pm Monday thru Friday EST

Monthly Bonus Incentive

Competitive Salary

Excellent Work/Life Balance

15 days of PTO and 3 Floating Holidays

8 paid holidays yearly

Medical, Dental, Vision and 401k

As a Community Outreach Sales Rep (Patient Engagement Specialist), you will play a critical role in growing ConcertoCare's impact by engaging prospective patients and helping them understand the value of our care model. As one of the first points of contact, you will act as a trusted advisor, building relationships, overcoming objections, and guiding eligible patients through the enrollment process. Through consultative conversations and personalized outreach, you will educate patients on the benefits of the program, drive enrollment, and ensure a seamless transition into care. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements.

What you will do:

• Engage patients via telephone in a friendly, supportive, and professional manner
• Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
• Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations
• Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment
• Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action
• Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients
• Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities
• Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems
• Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience
• Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment
• Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement
• Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance

What you need:

• 1 year of experience in a healthcare, patient-oriented position.
• 1 year of experience in providing customer service.
• Sales experience and history of consistently achieving sales goals/metrics preferred.
• Appointment scheduling experience.
• CNA/MA background is a plus.
• Call center experience is a plus.
• Demonstrated passion for extraordinary patient service.
• Driver requirements: Licensed for a minimum of 5 years. No vehicle-related suspensions, DUI, reckless driving, leaving the scene of an accident, vehicular manslaughter, felony convictions, or 3 or more moving violations within the last 5 years. No more than 2 moving violations or 1 at-fault accident in the last 3 years.

Base Salary/Wage Range $21.00 to $24.00 plus competitive incentive plan. Compensation for the role is commensurate with the candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace