Key Account Manager

Job Description Illinois Tool Works Inc. (NYSE: ITW) is a global Fortune 200 diversified manufacturing company that delivers specialized expertise, innovative thinking, and value-added products to meet critical customer needs in a variety of industries. With approximately 15 billion dollars in global revenues, it operates 7 major segments with businesses in 52 countries, employing approximately 45,000 women and men. These talented people, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 19,000 granted and pending patents. The Key Account Manager is responsible for maintaining and building commercial relationships with identified customers. To be successful, this position requires a deep understanding of the market and intimate relationships with customers and industry stakeholders. The role interfaces with Operations, Production, Technical Support/Engineering teams, Finance, and Division-wide personnel to provide visibility and accountability to sales forecasts over the short‑term and long‑term planning periods. Essential Functions Meeting sales targets and delivering financial goals Discovering specific customer requirements and buying criteria by assessing the business situation and technical requirements for each opportunity Maintaining day‑to‑day relationships with customers and liaising with external vendors to ensure products meet customers’ expectations Advocating product through marketing programs, publications, and campaigns—working directly with the ITW Sexton commercial team Conducting comprehensive market research to align strategic growth initiatives by thoroughly understanding the market segment (retailers, gas manufacturers, brand owners, and can fillers) Fostering customer relationships to identify growth opportunities, forecasting accurate demand signals, and interfacing with ITW Sexton commercial and production teams to minimize lead times and maximize customer satisfaction Championing the ITW Core Values, Toolbox, and Leadership Development framework Demonstrating personal effectiveness and leadership skills that foster and motivate a culture of high performance Collecting and synthesizing data for reporting purposes Other tasks and duties as assigned Position Qualifications Bachelor’s degree in engineering or business field required; bachelor’s in chemistry/technical field preferred Minimum 3–5 years of sales and marketing experience in a technical, business‑to‑business market; exposure in a high‑level retail environment is also valuable Refrigerant industry or automotive aftermarket knowledge Self‑driven with the ability to manage multiple projects quickly under deadline pressure Strong analytical skills and business acumen Excellent verbal, written, and interpersonal communication skills in a technical environment Strong customer‑focus skills in providing a tactical plan to achieve results Excellent product knowledge and ability to provide technical problem solving Customer travel commitment of up to 30% Additional Information May be exposed to Class A coatings and paints, Class B solvents and alcohols, Class C chemicals, Class E lead and alloys (alkaline batteries), Class F cleaning supplies, Class H miscellaneous production items containing coatings or chemicals, and Class J lubricants, which may cause skin irritation. Additionally, Class I tin plate steel is used in the manufacturing process. May work in an environment where hearing and eye protection is required. Double hearing protection is required when inside sound enclosures. May be required to lift boxes and other objects. The work environment is consistent with other heavy manufacturing settings; therefore, proper precautions and care should be taken. Equal Employment Opportunity ITW is an equal‑opportunity employer. We value our colleagues’ unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr ITW Automotive