Customer Success Manager - Enterprise

Customer Success Manager – Enterprise Location: Eden Prairie, MN (office-based, four days a week) Responsibilities Own and manage a portfolio of enterprise customers leveraging Arctic Wolf’s cybersecurity solutions. Drive customer retention and growth by achieving renewal and expansion targets through consultative, value‑based selling. Serve as a trusted advisor by actively listening to customer needs, advocating for them internally, and influencing product and service improvements. Lead monthly account reviews to ensure customer satisfaction, adoption, and measurable business outcomes. Identify and execute upsell opportunities by positioning additional Arctic Wolf services that align with customer needs. Negotiate renewals and expansions effectively, leveraging deep domain expertise and product knowledge to create compelling growth plans. Manage a high volume of customer requests and initiatives by prioritizing effectively, resolving issues in a timely manner, and guiding customers toward best‑practice solutions. Build scalable processes to proactively forecast and communicate at‑risk accounts, ensuring customer success and long‑term retention. Qualifications Proven ability to thrive in a dynamic, fast‑paced environment. Strong technical aptitude with proficiency in Salesforce, spreadsheets, and related tools. Passionate about delivering exceptional customer experiences, with a strong focus on quality, trust, and data security. Creative problem‑solver who inspires others with energy, innovation, and commitment. 5+ years of progressive success in sales or account management, preferably within technology or cybersecurity. Field sales experience with a track record of closing and growing complex accounts strongly preferred. Security Requirements Conduct duties in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information. Background checks are required for this position. Compensation and Benefits Base salary range: $88,400 to $215,400 annually. Additional variable incentive compensation, new‑hire equity grants, and a comprehensive benefits package. Equity for all employees Flexible time off and paid volunteer days 401k match Training and career development programs Comprehensive private benefits plan (medical, mental health, dental, disability, life, AD&D, and value‑added services) Robust Employee Assistance Program (EAP) with mental health services Fertility support and paid parental leave Equal Opportunity Employer Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. #J-18808-Ljbffr Arctic Wolf Networks, Inc.