Direct National Account Manager, Beauty

About us Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations, and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood, with an additional office located in New York City. We also have employees working in field sales, service centers, and our growing network of Dyson Demo Stores across the country. We are committed to our campus culture—bringing people together to collaborate, develop, and learn from one another—creating a dynamic and engaging working environment. About the role The National Account Manager – Direct Channels plays a critical role in delivering Dyson’s direct-to-consumer strategy across Dyson.com, marketplaces, and retail stores. This role is responsible for driving both commercial performance and operational execution, ensuring sustainable sales growth and an exceptional consumer experience. The position focuses on managing key indirect and direct retail channels, developing trade plans, and leading commercial negotiations. It also contributes to identifying and acquiring new business opportunities to expand Dyson’s reach. This role requires a strong balance of strategic thinking and hands-on execution, working cross-functionally to optimize performance through data-driven decision-making, operational excellence, and continuous improvement. Key Responsibilities Include: Commercial Management & Business Growth Manage commercial and operational activities for key retail and marketplace accounts Develop and execute trade plans, including promotional strategy, pricing, and assortment planning Drive sales growth, profitability, and repeat business across channels Identify and pursue opportunities to acquire new accounts and expand distribution Lead negotiations with internal and external stakeholders Business Planning & Execution Support the development and execution of the Beauty category across all Direct channels Build and deliver monthly, quarterly, and annual sales, profit, and inventory plans Forecast daily, weekly, and monthly performance and track against targets Develop detailed execution plans including product launches, promotional calendars, and volume forecasts Support key trading events (e.g., BFCM, Dyson Days, Owner Rewards) Performance Analysis & Optimization Analyze business performance and recommend actions to drive growth and mitigate risks Monitor trends, demand signals, and inventory levels to optimize outcomes Identify operational inefficiencies and implement process improvements Use data and analytical thinking to solve complex commercial challenges Cross-Functional Collaboration Partner with Ecommerce, Retail, CRM, Marketing, Customer Service, Supply Chain, Finance, and Media teams Collaborate to drive traffic, conversion, and ROI (including ROAS improvements) Support development of exclusive assortments and product strategies Ensure alignment between commercial plans and operational execution Operations & Reporting Support core business processes including Weekly Business Reviews (WBR) and forecasting cycles Prepare performance reports with actionable insights and recommendations Ensure seamless coordination across supply chain, logistics, and customer service functions Maintain operational excellence across all day-to-day activities Relationship Management & Leadership Build strong relationships with internal stakeholders and external partners Act as a voice of the customer, providing insights into channel and consumer dynamics Influence without authority, coordinating activities across teams where needed Support training, knowledge-sharing, and best practice adoption About you 5+ years of experience in eCommerce, retail, or national account management Bachelor’s degree required (Business or related field preferred) Experience in commercial management, trade marketing, category management, or sales operations Proven ability to deliver against sales and financial targets Strong analytical and problem-solving skills with a data-driven mindset Experience working cross-functionally in fast-paced environments Excellent communication, negotiation, and stakeholder management skills Strong presence with the ability to influence and resolve conflicts collaboratively Advanced proficiency in Excel; working knowledge of PowerPoint and business tools Compensation : $140,800 - $186,500 annually + bonus opportunity Location : 155 Mercer St, New York, NY 10012 Benefits At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. Financial benefits: • 401K with up to a 4% match • Company paid Life Insurance and AD&D • Flexible Savings Account (FSA) and Health Savings Account (HSA) Lifestyle benefits: • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time • Pre-tax Commuter Benefits (applicable areas only) • Generous Child Care Leave Program • Wellness Program • Employee Assistance Program • Dyson Product Discounts Health benefits: • Multi-Level Healthcare Coverage Options • Vision & Dental Coverage • Company paid Short-Term and Long-Term Disability Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at View email address on click.appcast.io for more information. Dyson is an Equal Opportunity Employer. #LI-ONSITE Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.