Remote Workforce Management Analyst — Forecasting & Scheduling
Randstad USA
Florida, NY
- Remote job
Randstad USA is seeking a detail-oriented Workforce Management Analyst to enhance effectiveness in their customer service center. This role involves scheduling, forecasting, and performance monitoring, ensuring efficient staffing levels across multiple call centers. The ideal candidate must hold a Bachelor's degree and have over 3 years of relevant experience in a call center environment. Proficiency in Microsoft Office and tools like Erlang Calculator is essential. A hybrid work model is offered. #J-18808-Ljbffr Randstad USA
Vacancy posted 14 hours ago
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