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Remote Workforce Analyst - Scheduling & Forecasting

$48.3k - $77.3k

Southern New Hampshire University

Wilmington, DE
  • Remote job

Southern New Hampshire University is seeking a Workforce Analyst to manage call center operations remotely. This role involves creating schedules, monitoring call metrics, and collaborating with business leaders to ensure efficiency. Candidates must have telephony experience, knowledge of workforce management systems, and excel in data analysis. The position offers a salary range of $48,301.00 - $77,296.00 and exceptional benefits including medical insurance, paid time off, and employer-funded retirement. #J-18808-Ljbffr Southern New Hampshire University

Vacancy posted 5 days ago
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