Business Development Manager, Service

Business Development Manager, Service
ORR Protection has emerged as one of the fastest growing and most progressive family-owned fire protection companies in the country. At ORR, we're dedicated to providing protection for people, property and the environment. Learn more about our company culture here.



SUMMARY
This role is service-focused and lifecycle-driven, responsible for advancing disciplined ITM&M programs and promoting ORR's ProtectORR monitoring and service model. This role will ensure service and monitoring opportunities are pursued and executed consistently, in alignment with ORR's standards, operational capabilities, and long-term customer commitments. The position operates nationally, supporting both National Service Sales initiatives and Regional Sales teams, and reports directly to the Executive Vice President of Business Development.



ESSENTIAL DUTIES AND RESPONSIBILITIES


Service Sales & Market Support

• Identify, develop, and advance Fire Protection ITM&M, retrofit, upgrade, and monitoring opportunities across ORR's markets.
• Support Regional Sales team members with service strategy, scope development, and opportunity positioning, particularly for complex or multi-site customers.
• Promote ProtectORR-aligned service programs that emphasize compliance, system reliability, and long-term lifecycle value.
• Align national service strategies with regional execution capabilities to ensure consistency, readiness, and operational alignment.

National Service Sales Collaboration

• Collaborate with National Service Sales leadership to advance standardized, repeatable Fire Protection ITM&M offerings.
• Support enterprise-level and multi-location service agreements.
• Reinforce a service-first selling discipline focused on customer retention, renewal continuity, and monitoring adoption.

PREFERRED EXPERIENCE & QUALIFICATIONS

• Minimum 10 years of experience in Fire Protection or Life-Safety service sales.
• Proven success securing:
  
  • Local and regional Fire Protection ITM&M contracts
  • Multi-location and multi-state service agreements
  
  
  
• Experience selling monitoring-enabled and lifecycle-based service models.
• Strong understanding of Fire Protection systems, applicable codes and standards, and service execution requirements.
• Demonstrated ability to collaborate effectively across sales, operations, monitoring, and service delivery teams.

WORK ENVIRONMENT

• Remote role, but ability and willingness to travel nationally up to 50-60% of the time.
• Travel will include customer meetings, regional sales and operations engagement, and support of national service initiatives.

ONCE YOU JOIN OUR TEAM, YOU'LL ENJOY:

• Working for a company where the associates are viewed as the company's greatest asset.
• Being part of something you can be proud of - making a difference in the health and wellness of people and our planet.
• A growing company with a first-class reputation in our respective industries.
• A culture that is fun, family oriented and entrepreneurial.
• A company that offers a focus on work life balance and encouragement to make a big impact.
• A caring group of associates with a commitment to make the communities we work in better for all.
• Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development.

Equal Opportunity Employer / Vet / Disabled