Senior Account Manager

Commercial Lines Account Manager

Provide independent and proactive day-to-day account management to moderately complex commercial property and casualty accounts. Includes new and renewal marketing, handling client questions and requests, and coverage review.

• Work at a strategic level to develop and retain consultative partnerships with customers/prospects.
• Develop, implement, and monitor comprehensive customer service plans that reflect the customer's business and risk management goals.
• Handle all aspects of Commercial Lines Property & Casualty Insurance. Includes occasional outside service visits to the client.
• Accountable for marketing, preparing coverage/product recommendations, and discussing renewals with customers.
• Prepare proposals and summaries of insurance, as needed.
• Manage or direct client accounts/relationships. Ensure retention, growth of book of business, and that customer needs are met.
• Provide technical support to account teams. Includes analyzing client needs, coverage forms, and quotations.
• Respond to Underwriters questions in a timely and professional manner.
• Respond to client requests for information, documents, and general insurance inquiries.
• Adhere to Commercial Lines Best Practices. Includes written confirmation of new and renewal binding, evidence of coverage, and changes to coverage.
• Maintain a high degree of accuracy in agency management and document management systems.
• Identify exposure to loss and recommend appropriate coverages.
• Provide work direction to less experienced staff as needed.

• 5+ years of insurance experience.
• High school diploma or graduate equivalent degree required.
• For direct client service/underwriting, Property & Casualty and/or appropriate business licensure is required.
• Experience managing moderately complex commercial property and casualty accounts.
• Experience developing and maintaining strong working relationships with customers and prospects.
• Experience effectively marketing to carriers and customers.
• Working knowledge of Microsoft Office suite of products.
• Excellent verbal, written, and interpersonal communication skills
• Solid problem-solving skills. Ability to comprehend customer needs and recommend solutions.
• Ability to work effectively in a team environment and across all organizational levels.
• Ability to be flexible and adaptable to changing priorities and deadlines.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.