Senior Account Manager

The Role

You will be joining the Account Management team and supporting Duco's growing business on the sell and buy side. Reporting to the Head of Sales, Americas and working closely with the commercial organization, you will be responsible for the overall retention and growth of Duco's Tier 2 customers in both the United States and Canada.

Primary Responsibilities:

• Growing the footprint and ACV of our customers by:
  • Working with the most senior business stakeholders to align on business objectives and develop plans for growth and success
  • 'Walking the halls' of your customers to identify additional areas of expansion and establish relationships with new stakeholders
  • Developing and maintaining account growth and expansion plans
  • Creating, nurturing and closing opportunities with existing and new business stakeholders
  • Creating and managing upsell and cross-sell pipeline in Salesforce
  • Completing RFIs and RFPs for existing customers and working closely with the solution engineering team on POCs and POVs.
  • Partnering closely with Professional Services Commercial Lead during the pre-sales cycle to conduct client discovery, ensure solution viability and accurate estimation of implementation, resource requirements and costs.

• Ensuring the retention and success of these strategic accounts by:
  • Driving further adoption of Duco's products and services with existing users, as well as new groups across enterprise clients
  • Owning the renewal of these accounts
  • Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts
  • Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured
  • Being the voice of the customer within Duco. Working closely with Product leadership to drive the strategic roadmap
  • Serving as the bridge between the client's initial "why", Solution Consultant's "what" and the Professional Services team's "how."

We are looking for someone with:

• 7+ years' experience in software sales/account management, in financial services technology
• A track record of success in retaining and growing revenue in complex sell side organizations
• An understanding of capital markets or post trade technology
• Experience with relationship management governance frameworks
• Awareness of relevant financial market regulations such as MIFID2 & SFTR, EMIR, MAS, and Trade Reporting
• Experience with formal sales techniques such as MEDDPIC, Miller Heiman or SPIN advantageous

Benefits:

• An annual base salary between $140,000 and $180,000 based on experience and qualifications
• Competitive Commission plan with accelerators and uncapped earning potential
• Healthcare Insurance and all ancllaries with one fully-paid HDHP option
• 401(k) Retirement Plan with competitive company match, fully vested
• Unlimited annual holiday, because we trust our people to manage their own time off
• Enhanced family leave
• Employee Assistance Programme
• Commuter benefit
• 4 Volunteering days off
• Hybrid working policy (3 days per week in office)
• Personal learning and development opportunities
• Referral bonus if we hire someone great who you've recommended to us
• Spot Rewards
• Employee of the Month and Employee of the Year awards
• Six weeks work anywhere in the world