Key Account Manager

Key Account Manager

Corpay is currently looking to hire a Key Account Manager within our North American Trucking division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution for your assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Managers are assigned a portfolio of customers and are responsible for understanding and resolving issues pertaining to products and services utilized by the client. You will report directly to the Account Manager supervisor and regularly collaborate with various departments.

As a Key Account Manager, you will be expected to work in a hybrid work environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands-on training

The responsibilities of the role will include:

• Acting as the main liaison for assigned clients, providing responsive and thorough account support, problem resolution, and data analysis
• Handling inbound communication (email and phone) from clients with professionalism and urgency
• Developing and implementing a strategic growth plan for your clients based on contract specifications, client needs, and operational considerations
• Leading regular check-ins and scheduled calls to review performance, provide updates, and conduct training and education sessions as necessary
• Making recommendations or advocating on behalf of the customer regarding account changes, financial or transactional accommodations, or ongoing support needs
• Anticipating client needs and proactively presenting service solutions to ensure continued satisfaction and retention
• Monitoring service levels through client feedback and identifying any challenges or opportunities for improvement within existing accounts
• Collaborating with internal departments to coordinate efforts and resolve client issues efficiently
• Identifying and partnering with sales or leadership regarding potential opportunities for further development (currently not responsible for direct upselling)
• Ensuring client retention and satisfaction through consistent engagement and high-quality service delivery
• Managing time and resources effectively to meet productivity goals and ensure comprehensive account coverage
• Troubleshooting client issues to determine root cause and coordinate resolution across system, training, or configuration areas
• Continuously developing professionally by improving skills and leveraging internal tools and systems
• Demonstrating initiative by streamlining processes, promoting team collaboration, and contributing to a culture of operational excellence
• Participating in the development and testing of new tools and procedures that enhance the client experience
• Embracing and supporting change initiatives across the organization

Qualifications & Skills:

• Minimum 4 years of call center or customer service experience required
• Prior experience in account management or client-facing roles preferred
• Comfortable managing a high-volume client base while maintaining personalized service
• High School diploma or GED required; Bachelor's Degree or equivalent work experience preferred
• Proficiency in Microsoft Office suite; familiarity with Salesforce is a plus
• Strong communication, problem-solving, and organizational skills are essential
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Proactive and self-directed in managing priorities and delivering consistent results

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into 401(k) plan (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Engaging culture with company-wide contests and prizes

About Corpay:

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice:

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.