Deal Desk Senior Analyst Remote - US

About the Job Twilio is looking for a curious, action-oriented Senior Analyst for the Deal Desk Team who lives the Twilio Magic to support our North America Go-to-Market motion. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will work to enforce and define the process shaping the North‑America Go-to-Market selling motion, appropriately structuring deals to be a ‘Win‑Win’ for both the customers and Twilio! You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated. Responsibilities Build trusted cross‑functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively identify opportunities for policy, process, and tooling improvements. Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with Twilio’s financial guardrails. Lead financial modeling and evaluation of non-standard deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability. Act as a trusted advisor throughout the sales cycle, guiding deal strategy and coaching Sales on pricing, terms, and contract structures. Manage complex contracts and non-standard terms, including drafting and reviewing order forms in line with company policies. Provide end‑to‑end quote-to-signature support, including CPQ quote creation, pricing and approval workflows, order form generation, and DocuSign execution. Enforce approval frameworks and policies; manage escalations and exceptions for strategic deals. Mentor and support Analysts (as designated), particularly on deal strategy, modeling, and contract structuring. Contribute to the development and refinement of contract processes, documentation, and enablement materials to support scalable GTM execution. Qualifications Applicants should meet the required qualifications below, but Twilio values diverse experiences in other industries and encourages anyone who meets the required qualifications to apply. A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 7 years relevant experience is required. Demonstrated ability to manage a large number of custom contract requests using pre‑approved language and/or drafting new language. A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio. A diligent, detail‑oriented skill set, able to work in a fast‑paced environment and juggle multiple responsibilities at one time, while remaining extremely organized. Advanced Excel skills, including financial analysis and scenario modeling. Excellent verbal and writing skills and the ability to comprehend complex written concepts. Comprehensive experience in Salesforce, Docusign, CPQ, Conga CLM, MS‑Office and/or G‑Suite. Location This role is remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, or WA. Travel Approximately 5% travel is anticipated to help you connect in person in a meaningful way. Benefits Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $79,840.00 – $99,800.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $84,480.00 – $105,600.00 Based in the San Francisco Bay area, California: $93,840.00 – $117,300.00 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location. Applications will be accepted until June 5 th, 2026, but may change based on business needs. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law. #J-18808-Ljbffr Twilio