Account Manager - Commercial HVAC

Account Manager (Service Division)

South Jersey | Delaware | Southeastern PA

About the Role

Most account management jobs are glorified customer service positions. This isn't one of them. At Hawks & Company, we're looking for a proactive, relationship-driven Account Manager who knows how to build trust, stay engaged with customers, solve problems, and create long-term value. This role is for someone who enjoys being in front of customers, strengthening partnerships, helping clients operate more effectively, and becoming a trusted advisor not just an order taker. You will manage and grow commercial service relationships across South Jersey, Delaware, and Southeastern Pennsylvania while working closely with our service operations and leadership teams. If you naturally take ownership, communicate well, follow through consistently, and enjoy helping customers succeed, keep reading.

What You'll Do

You'll be the primary relationship owner for assigned commercial accounts. That means:

• Staying engaged with customers consistently
• Conducting proactive account reviews and customer care visits
• Managing service agreement renewals
• Helping customers plan ahead instead of reacting to emergencies
• Identifying opportunities for repairs, upgrades, replacements, and additional services
• Coordinating with operations teams to ensure customers receive exceptional support
• Strengthening relationships across multiple levels within customer organizations

You'll help customers reduce surprises, improve reliability, and make smarter long-term decisions regarding their facilities and HVAC systems.

This Role Is NOT For Someone Who:

• Waits for the phone to ring
• Avoids difficult conversations
• Needs constant direction or supervision
• Dislikes accountability
• Struggles with organization or follow-through
• Wants a purely inside/customer service role

This Role IS For Someone Who:

• Builds trust quickly and naturally
• Communicates professionally and confidently
• Thinks proactively instead of reactively
• Enjoys solving problems and helping customers
• Takes ownership of relationships and outcomes
• Notices opportunities others miss
• Balances customer needs with business realities
• Wants to become a valued advisor to their accounts

Why Strong Candidates Like This Role:

At Hawks, you won't be micromanaged into a script-driven environment. You'll be trusted to:

• Build real relationships
• Make decisions
• Create value for customers
• Work alongside experienced professionals
• Grow accounts strategically
• Represent a respected company in the market

You'll have the support of an established service organization while still having the autonomy to manage your territory like a professional.

Preferred Background:

We're open to strong relationship-builders from a variety of industries, but experience in any of the following is especially valuable:

• Commercial HVAC
• Mechanical services
• Facility services
• Construction
• Industrial services
• Property management support
• Business-to-business account management
• Customer success or service operations

What Success Looks Like:

Successful Account Managers at Hawks:

• Retain and strengthen customer relationships
• Maintain high renewal rates
• Become trusted advisors to clients
• Increase account penetration and customer engagement
• Communicate proactively and consistently
• Coordinate effectively with internal teams
• Help customers think strategically about maintenance, operations, and future planning