Patient Experience & Administrative Associate

Job Description Job Description Patient Experience & Administrative Associate Location : Northern New Jersey Type : Full-time, In-office, W2 Compensation : $30.00 - $33.65 per hour, overtime eligible, benefits eligible Type: Full-time, onsite. Standard hours are 8:45 AM to 4:45 PM, with occasional adjustments as needed to support clinic operations. About Us At Keta Medical Center , we are redefining how mental health care is delivered. As a growing healthcare organization specializing in innovative ketamine therapy, our mission is to improve the lives of millions struggling with depression and related conditions. With locations across New York and New Jersey, we create an environment where patients feel truly cared for and where our team members are supported, respected, and empowered to grow with us. We foster a supportive, collaborative environment where both patients and team members feel valued and empowered. Position Overview Join us in transforming mental health! We are seeking a professional, driven, organized, and empathetic Patient Experience & Administrative Associate to join our team. This role is ideal for someone who is passionate about empathetic patient care, and wants to be part of a mission-driven organization that is scaling rapidly. As a key member of our front-office and administrative team, you will play an essential role in ensuring patients have a seamless experience while supporting the day-to-day operations that keep our clinics running smoothly. Our clinics operate 7 days a week, 9 AM – 9 PM, with full-time schedules based on clinic coverage needs. What You’ll Do Deliver an exceptional patient experience: warmly welcome patients, oversee check-in/check-out process including payments, and ensure they feel comfortable and supported throughout their visit. Coordinate patient communication & scheduling: collaborate closely with clinicians, liaisons, other administrative team members to optimize workflows and deliver a seamless patient experience. Support accurate billing and insurance processes: verify insurance, track payments, and clearly communicate with patients about coverage and next steps. Manage communication channels: answer incoming patient calls with warmth, professionalism and consistently while effectively handling patient inquiries. Ensure timely, compassionate follow-up at all times| Keep operations organized: maintain systems, patient and medical records in compliance with HIPAA, and flag operational needs to ensure clinics run smoothly at all times. What We’re Looking For 2+ years of administrative, operations experience in a healthcare, startup, hospitality or customer-facing environment A degree in healthcare administration or equivalent work experience preferred Excellent verbal and written communication skills with a professional, empathetic demeanor Highly organized, detail-oriented, and proactive in problem-solving Familiar with programs such as Salesforce, EMR systems, G-Suite, Microsoft Office, and adaptable to new platforms and systems Ability to adapt, multitask in a fast-paced environment while remaining calm, positive, and patient-focused Why Join Us? This is your opportunity to build a career in healthcare operations while making a direct impact on patient lives. You’ll work alongside a passionate, dedicated team, gain exposure to innovative practices in mental health care, and play a vital role in shaping an organization that is growing quickly. If you’re professional, organized, and motivated to make a difference, we’d love to hear from you. Visit ketamc.com Staffing agencies and recruiters, please do not contact us about this posting. We do not accept unsolicited resumes and will not consider candidates submitted by staffing agencies. E04JI802h2c2408m4v4