Senior Manager, Business Development

Our MissionHealthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact on our MissionZocdoc’s most important asset is our people. As a Senior Manager of Business Development, you’ll be responsible for creating, managing, and growing strategic partnerships critical to Zocdoc’s growth. This role will initiate and negotiate new partnerships, grow and develop ongoing partner relationships, and manage partner performance with an initial focus on strategic distribution partnerships.The ideal candidate has a proven track record of successfully managing partnerships with large companies, driving measurable growth through external relationships, and thinking strategically about complex business issues. This person should be comfortable owning both new business development and existing partner performance, including identifying opportunities to improve results, expand relationships, and create mutual value for Zocdoc and our partners.This role will be responsible for coordinating cross-functional partnerships in collaboration with various teams across the organization, including product, engineering, marketing, operations, finance, legal, analytics, sales, and leadership. This role will report to the Sr. Director of Business Development.You’ll enjoy this role if you are...Personally motivated by owning a project or relationship from start to finish. You will manage the entire partner lifecycle from ideation to execution, including partner performance, growth, and long-term relationship managementExperienced at building a network, both internal and external to your organizationPassionate about finding creative, scalable, and mutually beneficial partner opportunitiesCommercially and analytically minded. You enjoy understanding what is driving performance, identifying opportunities for improvement, and translating insights into actionA strong relationship builder and negotiator. You enjoy finding financially and commercially beneficial terms for new and existing partner agreementsExcited about shaping Zocdoc’s strategic direction by identifying innovative opportunities and aligning partnerships with long-term business goalsEnergized by a mix of new business development, partner management, performance optimization, and cross-functional executionYour day to day is...Partner Ownership & Relationship ManagementServing as the primary business owner and “go-to” contact for a portfolio of strategic distribution partners, including performance, partner communications, issue resolution, and ongoing engagementDefining and executing on the long-term partner relationship strategy, including knowing which partnerships or opportunities to grow, optimize, or deprioritizeLeading recurring partner conversations, business reviews, and strategic check-ins to assess performance, align on goals, and identify areas for improvementPerformance Management & GrowthMonitoring partner performance metrics, engagement levels, and program outcomes to identify trends, diagnose issues, and recommend actions to improve resultsIdentifying opportunities to expand existing partnerships, improve commercial outcomes, and create additional value for partners and ZocdocPartnering with internal teams and external stakeholders to optimize partnership performance and unlock incremental growthNew Business Development & Inbound EvaluationOwning distribution partnership opportunities from end to end, including identifying, structuring, negotiating, amending, closing, managing, and growing strategic dealsEvaluating inbound partnership opportunities, leading introductory conversations, and determining whether opportunities should be advanced, routed to another owner, or deprioritizedCommunicating the value propositions and key areas of alignment between strategic partners and ZocdocCross-Functional Execution & Strategic SupportCollaborating with product, partner engineering, marketing, operations, legal, finance, analytics, sales, and Zocdoc leadership to deliver scalable and beneficial partnershipsPartner closely with Business Operations to identify process improvement opportunities, align on operational priorities, and drive the execution of scalable solutions that enhance account performance and business outcomes.Ensuring timely and successful delivery of partner-related commitments through strong cross-functional coordination and follow-throughBuilding compelling partner narratives, pitch materials, business cases, and internal recommendations to move opportunities forwardKeeping abreast of developments and trends across healthcare, consumer behavior, marketing, distribution, and partnership modelsRepresenting Zocdoc at industry events and in response to partner opportunitiesYou’ll be successful in this role if you have...7+ years of experience in business development, strategic partnerships, partner management, strategic account management, or a related commercial roleProven ability to build and maintain relationships with senior leaders and executives, both internally and externallyExperience managing performance-oriented partnerships, distribution partnerships, marketing partnerships, channel partnerships, or other commercially measurable partner relationshipsStrong commercial and analytical instincts, with the ability to interpret performance data, identify trends, and translate insights into actionProven ability to grow existing partner relationships by identifying optimization opportunities, improving performance, and expanding commercial impactExperience owning partnerships or commercial deals from initial conversation through negotiation, execution, launch, and ongoing management; sales experience a plusSuperb communication skills, with a strong ability to keep stakeholders aligned across multiple mediumsThe ability to work independently and as an individual contributor with minimal oversightStrong cross-functional collaboration skills and experience working with teams such as product, marketing, operations, finance, legal, analytics, sales, and leadershipComfort operating in ambiguity, managing multiple workstreams at once, and bringing structure to complex opportunitiesThe ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivityBenefitsFlexible, hybrid work environment at our convenient Soho locationUnlimited Vacation100% paid employee health benefit options (including medical, dental, and vision)Commuter Benefits401(k) with employer funded matchCorporate wellness program with WellhubSabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursementCell phone reimbursementCatered lunch everyday along with beverages and snacksEmployee Resource Groups and ZocClubs to promote shared community and belongingZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$177,700—$240,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice