Client Delivery Manager
NextGen Federal Systems, LLC.
Role Description
The Client Delivery Manager I is responsible for managing delivery execution for assigned clients, including upgrades, purchased solutions, and ancillary delivery initiatives. This role develops and maintains delivery plans, coordinates cross-functional resources, tracks delivery progress, communicates status, and manages risks or issues to support timely, consistent, and contractually aligned delivery outcomes.
- Manage delivery execution for assigned clients and delivery initiatives, including upgrades, purchased solutions, and ancillary work.
- Develop and maintain delivery plans, timelines, milestones, task tracking, and supporting documentation.
- Serve as the primary delivery point of contact for day-to-day execution activities related to assigned initiatives.
- Coordinate cross-functional resources to support delivery milestones, manage dependencies, and maintain delivery timelines.
- Track progress against delivery plans and identify risks, issues, dependencies, or deviations that may impact delivery commitments.
- Manage delivery risks and issues, escalating more complex matters when appropriate.
- Provide regular delivery status updates to internal stakeholders and client-facing teams, including progress, risks, issues, and next steps.
- Partner with other client-facing teams to support delivery-related communications and execution activities.
- Participate in delivery reviews and support continuous improvement of delivery processes, tools, and documentation.
- Ensure assigned delivery activities align with contractual commitments, scope, timelines, and established delivery processes.
- Maintain accurate delivery documentation, reporting, and records for assigned initiatives.
- Use delivery systems, tools, and available analytics, including AI-enabled capabilities where applicable, to identify risks, trends, dependencies, and opportunities to improve delivery execution.
- Perform other duties that support the overall objective of the position.
Qualifications
- Bachelor’s degree.
- Any combination of education and experience which would provide the required qualifications for the position.
Requirements
- 5+ years of experience in project management, client delivery, implementation, service operations, or a related field.
- Experience managing moderate to complex delivery initiatives, client-facing work, or cross-functional execution activities.
License/Certification Required
- PMP preferred.
Knowledge, Skills & Abilities
- Knowledge of project management methodologies and delivery execution practices.
- Knowledge of client delivery, implementation, or service operations environments.
- Knowledge of delivery planning, status reporting, risk management, and contractual commitment principles.
- Skill in developing delivery plans, timelines, documentation, and reporting updates.
- Skill in coordinating cross-functional resources and managing delivery dependencies.
- Skill in communicating delivery status, risks, issues, and next steps to stakeholders.
- Skill in using delivery tools and systems to support execution, tracking, and decision-making.
- Ability to manage multiple assigned client delivery initiatives, priorities, and commitments simultaneously.
- Ability to work across assigned clients and delivery activities.
- Ability to assess routine delivery issues, escalate complex matters, and maintain follow-through.
- Ability to support consistent, predictable, and contractually aligned delivery outcomes.
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