Client Delivery Manager

Role Description

The Client Delivery Manager I is responsible for managing delivery execution for assigned clients, including upgrades, purchased solutions, and ancillary delivery initiatives. This role develops and maintains delivery plans, coordinates cross-functional resources, tracks delivery progress, communicates status, and manages risks or issues to support timely, consistent, and contractually aligned delivery outcomes.

• Manage delivery execution for assigned clients and delivery initiatives, including upgrades, purchased solutions, and ancillary work.
• Develop and maintain delivery plans, timelines, milestones, task tracking, and supporting documentation.
• Serve as the primary delivery point of contact for day-to-day execution activities related to assigned initiatives.
• Coordinate cross-functional resources to support delivery milestones, manage dependencies, and maintain delivery timelines.
• Track progress against delivery plans and identify risks, issues, dependencies, or deviations that may impact delivery commitments.
• Manage delivery risks and issues, escalating more complex matters when appropriate.
• Provide regular delivery status updates to internal stakeholders and client-facing teams, including progress, risks, issues, and next steps.
• Partner with other client-facing teams to support delivery-related communications and execution activities.
• Participate in delivery reviews and support continuous improvement of delivery processes, tools, and documentation.
• Ensure assigned delivery activities align with contractual commitments, scope, timelines, and established delivery processes.
• Maintain accurate delivery documentation, reporting, and records for assigned initiatives.
• Use delivery systems, tools, and available analytics, including AI-enabled capabilities where applicable, to identify risks, trends, dependencies, and opportunities to improve delivery execution.
• Perform other duties that support the overall objective of the position.

Qualifications

• Bachelor’s degree.
• Any combination of education and experience which would provide the required qualifications for the position.

Requirements

• 5+ years of experience in project management, client delivery, implementation, service operations, or a related field.
• Experience managing moderate to complex delivery initiatives, client-facing work, or cross-functional execution activities.

License/Certification Required

• PMP preferred.

Knowledge, Skills & Abilities

• Knowledge of project management methodologies and delivery execution practices.
• Knowledge of client delivery, implementation, or service operations environments.
• Knowledge of delivery planning, status reporting, risk management, and contractual commitment principles.
• Skill in developing delivery plans, timelines, documentation, and reporting updates.
• Skill in coordinating cross-functional resources and managing delivery dependencies.
• Skill in communicating delivery status, risks, issues, and next steps to stakeholders.
• Skill in using delivery tools and systems to support execution, tracking, and decision-making.
• Ability to manage multiple assigned client delivery initiatives, priorities, and commitments simultaneously.
• Ability to work across assigned clients and delivery activities.
• Ability to assess routine delivery issues, escalate complex matters, and maintain follow-through.
• Ability to support consistent, predictable, and contractually aligned delivery outcomes.