Key Account Manager

About HungryPanda / 关于熊猫外卖
Founded in 2017 and headquartered in London, HungryPanda connects overseas communities with authentic Chinese and Asian food through its delivery platform. We work with merchants and local teams to make great food more accessible while creating new opportunities for businesses.

HungryPanda is built by people who love food, enjoy solving problems, and value open communication and teamwork. As our advertising business grows, we are looking for an organized, dependable colleague who takes pride in getting the details right.

熊猫外卖成立于 2017 年，总部位于伦敦。我们通过外卖平台连接海外消费者与正宗的中华及亚洲美食，并与商家和本地团队携手，让美食更触手可及，也为商家创造更多发展机会。
我们的团队热爱美食，乐于解决问题，重视坦诚沟通与团队协作。随着广告业务的发展，我们希望找到一位做事有条理、值得信赖、注重细节的伙伴。

About the Role / 岗位介绍
We are looking for a hands-on Key Account Manager to help develop and deliver partnerships with major restaurant groups and consumer brands across the U.S. You will join your manager in important partner meetings and negotiations, then take ownership of coordinating the work needed to bring each partnership to life.
Because HungryPanda operates across the U.S., frequent domestic travel is a core part of this role. You should be comfortable traveling to meet partners and local teams, including overnight and multi-day trips.
我们正在寻找一位注重执行的品牌合作大客户经理，推动与美国各地大型餐饮集团及消费品牌的合作。你将与主管共同参加重要客户会议和商务谈判，并负责协调后续工作，推动合作真正落地。
由于熊猫外卖的业务覆盖美国多个市场，频繁的美国境内出差是这个岗位的常态工作内容。你需要前往不同城市拜访合作方、与本地团队协作，并能接受过夜或连续多日的出差安排。

What You’ll Do / 工作职责
Prepare for partner meetings. Research prospective partners, gather business information, prepare meeting materials, and help shape proposals with your manager.
准备客户会议。研究潜在合作方、收集业务信息、准备会议材料，并与主管共同完善合作方案。
Join meetings across the U.S. Travel with your manager as needed to meet partners, participate in discussions and negotiations, and document decisions and next steps.
参与美国各地的客户洽谈。根据业务安排与主管出差拜访合作方，参与会议及谈判，并记录已确定事项和后续步骤。
Follow through after each conversation. Coordinate answers to partner questions, track open items, and keep both sides informed so opportunities continue moving forward.
持续跟进洽谈事项。协调回复客户问题、跟进待办事项，并及时同步进展，推动合作继续向前。
Turn agreements into action. Once terms are agreed, create an execution plan with clear deliverables, owners, deadlines, and launch requirements.
将合作转化为执行计划。条款确定后，明确交付内容、负责人、截止时间及合作启动要求。
Coordinate the launch. Work with Marketing, Advertising, Operations, and City teams across different markets to resolve issues and keep the partnership on schedule.
协调跨城市落地。与不同市场的市场、广告、运营及城市团队协作，解决执行问题，推动合作按计划启动。
Maintain partner relationships. Serve as a reliable day-to-day contact, track commitments and early results, and identify ways to improve or expand the partnership.
维护合作关系。负责日常客户沟通，跟踪合作承诺及初期结果，寻找优化和拓展合作的机会。

What You Bring / 任职要求
Experience in key account management, brand partnerships, client-facing project management, business development, or a related role.
具备大客户管理、品牌合作、对客项目管理、商务拓展或相关工作经验。
Experience coordinating a partnership or client project from discussion through execution, with a strong ability to follow through on details.
有推动合作或客户项目从洽谈走向执行的经验，能够持续跟进细节直至完成。
Confidence participating in commercial discussions and communicating with senior partner contacts while working closely with your manager on important decisions.
能够参与商务洽谈，与客户方负责人清晰沟通，并与主管密切配合推进重要决策。
Strong organization and coordination skills across partners, internal teams, deadlines, and locations.
具备良好的组织协调能力，能够同时管理合作方、内部团队、时间节点及不同城市的事项。
Able and willing to travel frequently across the U.S., including overnight and multi-day trips. Able to work from the Los Angeles area when not traveling.
能够并愿意频繁在美国境内跨州出差，包括过夜及连续多日的行程；非出差期间能够在洛杉矶地区工作。
Fluency in spoken and written Mandarin Chinese and English is required.
必须能流利使用普通话和英语进行口头及书面工作沟通。
Experience with restaurant groups, food delivery, consumer brands, or local commerce is a plus.
有连锁餐饮、外卖平台、消费品牌或本地生活行业经验者优先。
If you enjoy meeting partners in person and taking ownership of the work that brings a partnership to life, we’d love to hear from you.
如果你喜欢面对面建立合作关系，也愿意亲自负责把合作一步步推进落地，欢迎加入我们！