Collections Specialist

Job Description

Job Description

We are looking for an experienced Collections Specialist to support accounts receivable activities for a manufacturing organization. This position focuses on recovering outstanding balances, researching payment issues, and helping keep customer accounts in good standing. The ideal candidate brings strong judgment, attention to detail, and a detail-oriented approach to customer communication while partnering with internal teams to keep the payment cycle moving efficiently.

Responsibilities:
• Drive collection efforts across an assigned portfolio by contacting customers regularly and securing payment on overdue invoices.
• Research billing concerns, payment discrepancies, and disputed items, then work toward timely and accurate resolution.
• Reconcile account activity by reviewing invoices, cash applications, credits, and open balances to confirm records are correct.
• Coordinate with Sales, Customer Care, and Finance teams to remove obstacles affecting payments, account standing, or order flow.
• Evaluate held orders and determine release readiness based on account performance, exposure, and customer commitments.
• Monitor customer credit availability and maintain approved limits in accordance with company guidelines and risk standards.
• Analyze payment behavior and account information to identify collection risk and escalate developing concerns when needed.
• Document outreach efforts, account updates, and resolution steps thoroughly to maintain accurate receivable records.
• Contribute to process improvements that strengthen collections performance, dispute handling, and overall order-to-cash efficiency.• At least 3 years of experience in collections, accounts receivable, or credit-focused financial operations.
• Background supporting commercial and/or consumer collections, including business-to-business account management.
• Working knowledge of billing, collection workflows, account reconciliation, and delinquency follow-up practices.
• Ability to review account details, identify discrepancies, and resolve issues with accuracy and sound judgment.
• Proficiency in Microsoft Excel, including the use of formulas for tracking and analyzing account activity.
• Strong written and verbal communication skills with the ability to handle customer interactions professionally.
• Comfortable collaborating with cross-functional teams to address payment issues and support timely account resolution.