Technical Administrative Assistant

$28 - $33 per hour

Express Employment Professionals Defunct

Job Full Description

We are recruiting for a Customer Account Specialist for our client, a technology company in Acton, MA. The main responsibilities of this position will be to provide superior customer support to external and internal customers that result in customer retention.

Responsibilities of Customer Account Specialist

Handle all customer inquiries including order status, shipping & receiving dates, expediting, product availability, special items and pricing/quotations
Respond to product and service RFQs
Enter sales lead, customer orders and updated customer information into ERP system
Provide administrative support to sales & technical support teams
Guide customers to online procedural and technical information
Interacts with Supply Chain Planning, Quality Assurance, Distribution, Marketing and Logistics departments ensuring customer requirements are met
Build positive relationship with customers

Requirements of Customer Account Specialist

Associate's degree or equivalent work experience required
Minimum 3 years of customer service experience with tangible products
Customer service advocate willing to go the extra mile to service internal and external customers.
Technical aptitude preferred

The hours for the position are M-F 8AM-4PM with flexibility available. Training hours will be M-F 9:30AM-5:30PM. The pay range is $28-$33/hr depending on experience.

If interested in this position, please email View email address on click.appcast.io or call us at View phone number on click.appcast.io.

Acton, MA
2873
1740 Massachusetts Avenue
Suite C2
Boxborough, MA 01719

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Vacancy posted 7 hours ago

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