SMB Account Manager
Virtual Vocations Inc
Focused on expanding and nurturing a dedicated portfolio of small and medium business clients, the full-time SMB Account Manager will drive Net Revenue Retention through proactive renewals and software tier upgrades while providing hands-on product support in a remote environment. Key Responsibilities: Own a portfolio of strategic accounts, driving retention, expansion, and long-term partnership growth Proactively identify, negotiate, and close expansion opportunities while minimizing churn Provide product guidance and frontline issue resolution to ensure a high-quality customer experience Required Qualifications: 2-4 years of experience in account management, customer success, or inside sales in a SaaS or technology environment Proven track record of securing revenue through strategic and reactive expansion revenue Strong CRM proficiency, preferably with HubSpot or Salesforce Ability to build credibility with C-level stakeholders and negotiate multi-year agreements Analytical skills to interpret usage and ROI data for strategic recommendations
Vacancy posted 5 days ago
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