Automotive Customer Experience Representative

Automotive Customer Experience Representative, a full-time temporary position responsible for managing escalated customer interactions and providing support to enhance customer satisfaction in the automotive industry. Key Responsibilities Act as the primary point of contact for escalated customer interactions and executive follow-ups Support representatives by providing critical information and process guidance Handle public relations requests to ensure high levels of customer satisfaction Required Qualifications A college degree is highly preferred 3+ years of experience in customer service within the automotive industry Experience in a call center setting with a focus on escalated customer issues Strong understanding of the customer experience journey Familiarity with Salesforce and technical/app/phone support