Bilingual Front Desk Receptionist - English/Spanish

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Front Desk Receptionist.pdf 163.56 KB
Bilingual Front Desk Receptionist (English/Spanish)

Moss Berg Injury Lawyers, Personal Injury Law Firm

Location: Las Vegas, NV
Employment Type: Full-Time
Industry: Legal Services

We are seeking a professional, energetic, and highly organized Bilingual Receptionist (English/Spanish) to serve as the first point of contact for our clients and visitors. This role is essential in creating an exceptional client experience while supporting the daily operations of our growing law firm.

If you thrive in a fast-paced environment, enjoy helping people, and have strong administrative and communication skills, we'd love to hear from you.

What You'll Do

Front Desk & Client Experience

• Welcome and assist clients, visitors, and prospective clients with professionalism and courtesy.
• Maintain a clean, organized, and welcoming reception area and conference rooms.
• Deliver outstanding customer service and represent the firm positively at all times.

Call Handling & Lead Management

• Answer and manage a high-volume, multi-line phone system.
• Route calls and inquiries to the appropriate team members.
• Assist with intake calls and gather key client information.
• Monitor and respond promptly to calls, texts, emails, and online lead sources.

Scheduling & Calendar Management

• Schedule consultations and confirm appointments.
• Manage and monitor office calendars to prevent scheduling conflicts.
• Coordinate conference room reservations and Zoom meetings.

Client Intake & Support

• Prepare client intake packets and supporting documents.
• Coordinate rideshare transportation for clients when needed.
• Track transportation costs and upload receipts.
• Assist with client appreciation and promotional item distribution.
• Coordinate client surveys, review requests, and follow-up communications.

Mail, Shipping & Document Management

• Process incoming and outgoing mail, certified mail, deliveries, and FedEx shipments.
• Scan, save, organize, and upload documents accurately.
• Manage e-fax communications and document distribution.
• Maintain digital filing systems and ensure proper document organization.

Administrative Support

• Assist with data entry, filing, scanning, and document preparation.
• Support reporting and file management processes.
• Archive closed files and maintain accurate records.
• Coordinate staff lunch orders and other office support tasks.
• Submit monthly equipment meter readings and assist with office operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Qualifications

Required

• High school diploma or equivalent.
• Bilingual in English and Spanish (required).
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Exceptional organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professionalism, discretion, and commitment to confidentiality.
• Strong computer and database proficiency.

Preferred
1+ year of administrative, receptionist, or customer service experience.

• Experience working with multi-line phone systems.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Experience with Filevine or similar legal case management software.

What We're Looking For

The ideal candidate is:

• Friendly, welcoming, and client-focused.
• Dependable and proactive.
• Resourceful and solution-oriented.
• Organized and detail-driven.
• Comfortable managing multiple priorities simultaneously.
• Passionate about delivering exceptional service.

Why Join Us?

• Supportive team environment
• Opportunity for professional growth
• Meaningful work helping clients during important life events
• Dynamic and fast-paced workplace
• Competitive compensation and benefits package

Benefits:

• Health Insurance: medical, dental and vision
• Supplemental insurance plans offered through Aflac.
• 401(k) Matching
• Paid Time Off
• Paid Holidays

Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Salary: $15 - $17, depends on experience (DOE)

Initial Screening may be conducted through a phone and/or virtual interview.