Business Development Representative

Summary

Promote and sell Franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process (Route Selling) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers. Use marketing materials like SERVPRO® Key Differentiators and Emergency Ready Plan to market SERVPRO® services and to sell the benefits. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Monitor and follow up on all assigned jobs, ensuring customer needs are met.

Primary Roles and Responsibilities

1. Daily Route Preparations
   1. Regular meeting attendance
   2. Continuing education and coaching with Manager
   3. Daily contact preparations and job referral activity
   4. Daily priorities planning
   5. Reporting & Administration
2. Route Contacts Business Development
   1. Execute Contact Business Development Cycle
   2. Document Progress
   3. Develop sales objectives
   4. Debrief with Manager
   5. Execute referral and client appreciation activities
3. Commercial Business Development
   1. Conduct ERP (Emergency Readiness Program) presentations
   2. ERP data collection
   3. Develop and present ERP program to clients
   4. Regular client visits and follow-up to ensure priority readiness
4. Entertainment & Events
   1. Coordinate continuing education events for clients
   2. Coordinate marketing & entertainment events
   3. Professional association participation
   4. Participate in professional networking events

Necessary Experience and Skill Set

• A minimum two years of progressively responsible business-to-business sales experience
• Experience with sales and marketing within the service sector
• Superb sales, customer service, administrative, and verbal and written communication skills
• Strong business and financial background and process- and results-driven attitude
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Working knowledge of current business software technologies is required