GTM Operations Analyst

GTM Operations Analyst

We are seeking a GTM Operations Analyst to support the execution of key hardware commercial initiatives across global markets, based in Montreal. This role sits within the broader Go-To-Market Operations function and focuses on bringing structure, consistency, and visibility to new and evolving hardware programs.

This is an execution-focused role suited for someone who thrives in structured operational work, enjoys working through ambiguity, and takes ownership of end-to-end workflows in a fast-moving environment.

What You'll Be Responsible For:

Supporting process build & documentation

• Assisting in developing operational documentation, including process flows and standard operating procedures (SOPs), for new hardware-related GTM initiatives
• Translating business requirements into clear, executable workflows
• Identifying gaps, edge cases, or dependencies in early-stage processes

Owning manual process execution

• Executing recurring operational tasks tied to hardware initiatives (e.g., data identification, eligibility reviews, tracking actions, billing triggers)
• Pulling and filtering data from internal systems to identify relevant customer cohorts
• Supporting communication workflows across cross-functional stakeholders
• Ensuring accuracy and consistency during pilot and early rollout phases

Tracking performance & maintaining visibility

• Monitoring key operational metrics such as billing activity, adoption signals, and process compliance
• Maintaining tracking files and dashboards using Excel and internal reporting tools
• Flagging discrepancies, trends, and issues for stakeholder review

Supporting transition to automation

• Maintaining manual processes while system enhancements are being developed
• Providing operational feedback to help shape automation and system improvements
• Supporting QA and testing during process transitions

Cross-functional collaboration

• Partnering closely with GTM Ops, Finance, Billing, AR, and Sales teams
• Coordinating issue resolution and ensuring smooth execution across functions
• Escalating risks, blockers, or process gaps when needed

What You'll Bring To The Team:

• ~3–5 years of experience in Operations, GTM Ops, BizOps, Revenue Operations, or a similar analytical/operational role
• Strong organizational skills and exceptional attention to detail
• Comfort working with data in Excel (sorting, filtering, basic formulas)
• Ability to follow structured processes while operating in an evolving environment
• Clear communicator with strong cross-functional collaboration skills
• Proactive mindset with the ability to manage recurring responsibilities independently
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position. French is considered an asset.

Even better if you have, but not necessary:

• Familiarity with Salesforce or CRM systems
• Experience in billing, payments, SaaS, or transaction-based business models
• Experience supporting new process rollouts or operational scaling initiatives

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and let's have a chat!

What's in it for you?: Come live the Lightspeed experience...

• Genuine career opportunities in a company that's creating new jobs every day
• Opportunity to make a difference; help build and scale the operational backbone of key business initiatives
• Work in a team big enough for growth but lean enough to make a real impact
• Exposure to global, high-impact go-to-market initiatives
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

... and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Extended healthcare benefits
• Health and wellness benefit
• Paid leave and support for new parents
• Mental health platform and coaching services
• Volunteer day

Who We Are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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