DC Solution Architect

Role Description

The Solution Architect applies deep 401(k) (Defined Contribution) and benefits admin expertise and an understanding of client priorities to create compelling solutions that bring our value proposition to life and increase our win and renewal rate.

The Solution Architect is client-facing and partners with Sales Executives (SEs) and Account Executives through all stages of the sales process – from discovery and introductory meetings to RFPs, finalist meetings, contracting and hand-off to the implementation team. In addition, the Solution Architect is responsible for staying current on competitors, Defined Contribution trends, compliance developments and Alight capabilities. Solution Architects are also an important source of market feedback – working closely with Alight product owners to inform our roadmap.

Responsibilities:

• Defined Contribution administration expertise
• Maintain expertise in Defined Contribution admin as well as working knowledge of other Alight capabilities (e.g., Customer Care, Compliance Point Solutions, Financial Wellbeing, and Engagement Services)
• Articulate and communicate Defined Contribution value proposition and key differentiators
• Collaborate with Delivery Leaders to stay connected to operations and delivery practices and share market insights
• Keep Sale Executives current on Defined Contribution solutions, trends, and legislative and industry changes
• Assist SEs in the development of prospect sales strategy
• Perform discovery and scoping (e.g., identify complexity drivers)
• Work with SE and Business leaders to develop scope of solution and determine platform
• Provide input to strategic questions related to defining the opportunity
• Complete solution workbook and coordinate with Finance and SE on deal model
• Tailor materials and demo based on solution, client need and competitive landscape
• Play a lead role in sales meetings, engaging client experts and leaders at the prospect
• Lead effective solution demos (e.g., Alight Work Life, employer tools)
• Review, update, and provide input on RFP responses after initial draft is provided by the proposal team
• Create responses for Defined Contribution-related RFP questions where needed
• Update scope-related RFP response documents to ensure they match the deal model
• Create client-specific Service Schedule
• Own Defined Contribution-related follow ups (e.g., questions received from Third-Party Evaluator)
• Assist with periodic review of RFP library content
• Provide input to product owners – insights and feedback from prospects and Third-Party Evaluators
• Coordinate with business leaders and product owners on scope items that may require special development or staffing
• Coordinate with product owners to ensure that latest solution developments are reflected in sales materials

Qualifications

• Bachelor's degree or equivalent experience
• Benefits administration and sales knowledge preferred
• 5+ years of relevant experience in Defined Contribution administration
• Deep knowledge of Defined Contribution admin and delivery models, strategies, the capabilities of administration platforms, and compliance considerations
• Knowledge of Defined Benefit admin is a plus
• Demonstrated track record applying domain expertise in client delivery or sales
• Agility and organizational skills to work in a fast-paced environment and manage multiple concurrent opportunities
• Excellent client communication and consulting skills
• Proven experience in building and developing senior client relationships
• Experience in promoting a team environment
• Flexibility to travel (sometimes on short notice) to support meetings with prospects

Requirements

• Background check consistent with Alight’s employment policies
• Virtual interviews to be conducted on video
• Camera-on culture and occasional travel to physical office locations

Benefits

• Comprehensive total rewards package
• Health, dental and vision coverages starting Day One
• Wellbeing programs
• Retirement plans with contribution matching
• Generous time off
• Parental leave
• Continuing education and career growth opportunities
• Flexible working arrangements