Administrative Assistant

Job Title

Job Description

Responsibilities

Complete and participate in all training program curriculum and activities to develop knowledge of department policies, processes, procedures, and systems.

Provide support in the achievement of goals and assist with all types of work across the department.

Work interchangeably between answering calls and servicing concurrent digital messages while completing various tasks related to multiple departments.

Coordinate and interact effectively with other departments to ensure high level of service and timely expedition of requests.

Other duties as assigned.

Requirements

Attention to Detail: Follow established processes and procedures to ensure accuracy of work.

Communication: Proactive, prompt, and respectful correspondence with essential listening skills.

Collaboration: Work effectively with others to complete tasks or achieve common objectives.

Problem-Solving: Identify and analyze problems, generate and evaluate alternative solutions.

Customer-Oriented: Operate with customers' best interests in mind and efficiently communicate with them.

Growth and Results Oriented: Demonstrate willingness and drive to learn new things.

Organizational Skills: Plan, monitor, and prioritize tasks to ensure achievement of desired results.

Time Management: Structure time to meet customer demands and balance schedule, tasks, and responsibilities.

Experience with Microsoft Office Outlook, Teams, Excel, Word, PowerPoint.

Experience with systems like AS/400, Kiwiplan ESP/PCS/ULT/TSS, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals.

High School diploma or G.E.D required.

Preferred Skills

Associate/bachelor's degree preferred.