Account Executive, Membership Services

Account Executive Membership Services

At the Tennessee Titans, we're dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.

What You'll Be Doing

We are looking for a dynamic and enthusiastic professional to become part of our Client Services & Hospitality team in the role of Account Executive Membership Services. In this position, you will deliver outstanding customer service while actively connecting with existing Season Ticket Members to enhance retention rates. The perfect candidate will possess excellent communication abilities, problem-solving skills, a strong work ethic, and previous experience in customer service and/or sales within the sports or hospitality sectors.

Key Responsibilities

• Manage and maintain an assigned portfolio of Season Ticket Member accounts with focus on annual renewal retention.
• Establish meaningful relationships with Current Nissan Stadium and new Nissan Stadium Clients
• Conduct proactive outreach strategies (calls, emails, in-person meetings) to build long-term relationships and meet or exceed all touchpoint expectations.
• Conduct regular face-to-face meetings with Season Ticket Members to provide personalized service and enhance fan experience.
• Meet and exceed individual team renewal goals.
• Proactively addressing member inquiries via phone, text, online chat, social media, and email.
• Handle challenging customer situations with professionalism and effective problem-solving
• Respond to all customer inquiries and concerns in a timely manner
• Maintain high satisfaction ratings through Voice of the Fan surveys and other feedback channels, to continuously improve service standards.
• Work game days and service customer needs, make in-seat visits, assist fans and interact with Season Ticket Members during special game day experiences
• Maintain accurate, up-to-date client records in SeatGeek ticketing system and CRM software
• Support execution of special events that add value to members and prospects.
• Attend all training sessions and participate in regular team meetings
• Assist with other stadium events, as assigned, in a service and/or promotional function
• Other duties as assigned by Manager, Membership Service
• Always represent the organization with professionalism, including during games, events, and external engagements.

What You'll Bring

Education

• Bachelor's Degree from an accredited college or university required.
• Degree in Business, Sports Administration, or related field preferred

Experience

• 2-3 years of service or sales experience in sports or hospitality industry preferred
• Self-motivated professional with strong work ethic and excellent written and verbal communication abilities
• Proven customer service skills with ability to balance competing priorities and manage customer expectations
• Collaborative team player who thrives in a team-first environment
• Proficient in Microsoft Office Suite and ticketing systems (SeatGeek experience preferred)

Physical Requirements and Working Conditions

• Capable of walking and standing for extended periods during games and special events (up to 5 hours).
• Willingness to work nights, weekends, and some holidays as needed.
• Strong written and verbal communication skills to effectively interact with team members, clients, and stakeholders, along with active listening abilities to understand and respond appropriately to diverse audiences in both individual and group settings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.