Sales Administrative Assistant/CSR

Job Description

Job Description

Benefits:

• Bonus based on performance
• Health insurance

FASTSIGNS® of San Jose-Campbell is hiring for a Sales Administrative Assistant/CSR to join our team!

We are seeking an energetic and detail-oriented Sales Administrative Assistant/CSR to join our dynamic team. In this role, you will work closely with our account managers to support sales operations, manage administrative tasks, and ensure smooth communication between clients and our sales team. Your proactive approach and organizational skills will contribute to delivering exceptional customer service and maintaining efficient office workflows.

FASTSIGNS® is a leading provider of custom signage and graphics solutions, serving a diverse range of clients through a network of over 700 locations worldwide. Our centers deliver high-quality visual communication products designed to help businesses and individuals make impactful impressions. Each FASTSIGNS® location is independently owned and operated.

• Greet customers and provide general front counter support.
• Answer incoming phone calls and respond to general email inquiries.
• Collect project details and customer information to support account managers and the sales team.
• Client communications through internal system.
• Accept and process customer payments using various payment methods.
• Provide product information and help guide customers to appropriate solutions.
• Site surveying.
• Representative for network meetings.
• Daily outbound sales calls.

• 1-2 years of office or clerical experience in a fast-paced environment
• 1-2 years of retail or counter sales experience
• High school diploma or equivalent

• Basic computer proficiency and willingness to learn internal software systems
• Proficiency in Gmail and Google Workspace
• Strong organizational skills and attention to detail 
• Strong customer service and phone etiquette
• Ability to manage multiple tasks in a fast-paced office environment
• Outgoing, responsive, eager to learn and has the ability to build relationships
• Great listening and communication skills
• Ability to work under pressure to output high volume, high-quality work
• Ability to sit for 4 hours or more
• Ability to view a computer screen for 4 hours or more

Join us to be part of a vibrant team that values proactive communication, attention to detail, and delivering outstanding support. This paid position offers an exciting opportunity to develop your administrative skills while contributing to our company's success!