Key Accounts Specialist

Your Role

This role will have a primary focus on supporting and executing the RFQ (Request for Quote) process using the Valorx Wave system within Salesforce, in close collaboration with the internal Key Accounts, sub-region, and North America product manager teams. The role will also be responsible for managing price files in accordance with internal processes and leveraging the ERP system and SharePoint to support team collaboration, system updates, and overall Key Accounts team operations.

Responsibilities

• Review, communicate, and update customer pricing in alignment with market conditions and collaboration with Key Accounts Executive.
• Responsible for pricing inquiries to contribute to overall business growth.
• Provide solutions to customer requests, issues, and inquiries to assure service excellence.
• Responsible for management and execution of RFQs and RFIs (Request for Information) to support business growth.
• Review market intelligence and collaborate with Key Accounts Executive to analyze business and execute recommendations for growth.
• Support Key Accounts Executive in identifying, developing, and closing new business opportunities focused on increased profitability.
• Develop and enhance customer relationships to assist with the development and execution of the strategies and growth plans to service our key customers.
• Provide technical and commercial guidance to key customers to solve problems.
• Assist in preparing presentations for customer meetings.
• Attend customer meetings as needed, create action plans, and ensure timely follow up.
• Support Key Accounts Executive in execution of strategic customer projects, such as tail-spends, in a timely and efficient way that supports customers meeting their growth goals.
• Create and implement ideas for process improvement to increase business efficiency and productivity.

Your Profile

• Strong team player, with high work ethic, eager to learn and contribute
• Works independently, strategically minded, self-motivated individual with attention to detail
• Problem solving ability focused on excellent customer service
• Strong ability to manage complexity and change in a dynamic environment
• Proactive with good time management skills
• Excellent communication, organization, and presentation skills
• Ability to build enduring relationships with customers and colleagues
• Proficient at Excel, Word, Power Point, SharePoint

Experience / Education:

• Education: Bachelor's Degree preferred
• Experience: 1-3+ years of working experience in B2B a plus
• Working experience in the chemicals industry is an advantage
• Working experience in customer service, sales, marketing, and/or purchasing is a plus

Our Offer

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Paid parental leave
• Education assistance program
• Employee assistance program
• Various healthcare plan options as well as 401(k)

INTERESTED?

We look forward receiving your application.