Office Manager

Office Manager

SERVPRO of Bear/New Castle is hiring an Office Manager! SERVPRO offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more! As the Office Manager, you will be responsible for hiring, managing, training, assisting and motivating the SERVPRO office team. You will participate in daily office functions, oversee some aspects of accounting, most administrative activities, and always ensure customer satisfaction.

Key Responsibilities

• Oversee day-to-day office operations, ensuring efficiency and productivity
• Participate in day to day activities each day to ensure each team member stays on track
• Manage administrative tasks, including billing, accounts receivables, scheduling, correspondence, and record keeping
• Coordinate and maintain office supplies, equipment, and inventory
• Support other management in implementing policies and procedures tailored to the restoration industry
• Leverage your knowledge of restoration processes to assist with project coordination and client communication
• Provide support to team members with heavier work loads, ensuring their success and maintaining project timelines
• Familiarity with Xactimate software to assist with estimating and invoicing processes is beneficial
• Assist with HR functions, such as employee onboarding, timekeeping, and performance evaluations, specifically within the restoration context
• Collaborate with other departments to facilitate communication and streamline processes related to restoration projects
• Prepare and analyze reports, presentations, and data specific to the restoration industry
• Ensure compliance with relevant regulations and industry best practices
• Foster a positive and inclusive office culture, understanding the unique challenges and nuances of the restoration industry

Position Requirements

• Proven experience as an office manager or in a similar administrative role within the service or restoration industry
• Excellent organizational and multitasking abilities, specifically within the context of restoration projects
• Strong attention to detail and problem-solving skills related to restoration operations
• Proficient in Microsoft Office Suite and other office management software commonly used in the restoration industry
• Familiarity with Xactimate software for estimating and invoicing (beneficial)
• Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration
• Ability to work independently and collaboratively in a team environment, with an understanding of the dynamic nature of restoration projects
• High level of integrity and confidentiality, recognizing the sensitivity of restoration work.
• A minimum of at least 1 year of management and/or supervisory experience
• At least 3 years of customer service and/or office-related experience
• Knowledge of HR practices and procedures within the restoration industry (preferred but not required)

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

If you are a proactive, detail-oriented, and motivated professional with previous experience in the service or restoration industry, ready to take on the challenges of managing a dynamic office, we want to hear from you! Join our team at SERVPRO of Bear New Castle and bring your expertise to a company that values excellence, teamwork, and customer satisfaction. Apply today to start a rewarding career as our Office Manager and support our team in making every property damage "Like it never even happened!"