Membership Business Development & Relationship Representative

Job Description

Position Summary

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The Membership Business Development & Relationship Representative is responsible for driving membership growth, member engagement, and the successful administration of industry credit groups (ICG’S) that facilitate data sharing, networking, and best-practice exchange. This role combines business development, account management, and relationship-building responsibilities to recruit new members, retain existing members, increase participation, and support revenue growth.

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Key Responsibilities

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Membership & Business Development

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• Develop and execute membership growth strategies to increase participation and revenue.
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• Prospect and recruit new members through networking, referrals, industry research, outreach campaigns, and social media platforms.
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• Conduct sales presentations, system demonstrations, and consultations to communicate the value of membership and industry participation.
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• Build and maintain a strong pipeline of prospects and manage opportunities through CRM systems and other lead generation options.
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• Create and develop new ICG’s and expand existing ICG’s and communities.
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• Achieve monthly, quarterly, and annual membership and revenue targets.
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Member Relationship Management

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• Serve as the primary point of contact for member inquiries and support.
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• Organize and facilitate monthly and quarterly ICG meetings, both virtual and in-person.
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• Train members on the organization’s data-sharing platform and provide ongoing support.
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• Encourage member participation, data sharing, and engagement within industry groups.
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• Foster long-term relationships that drive member satisfaction, retention, and referrals.
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• Act as a trusted resource for industry professionals seeking networking opportunities and best practices.
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Administration & Reporting

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• Manage day-to-day administrative activities related to ICG’s.
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• Track memberships, renewals, sales activities, and engagement metrics using CRM and reporting tools.
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• Analyze market trends, member feedback, and participation data to identify growth opportunities.
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• Collaborate with senior management to support strategic growth initiatives and member value programs.
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Qualifications

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• Experience in business environments, account management, or related customer relationship or sales roles.
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• Strong customer outreach, cold-calling, lead generation, and relationship management skills.
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• Experience managing renewals, referrals, and customer retention programs or in credit account portfolio customer relationships.
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• Proficiency with CRM systems, LinkedIn, and other business development tools.
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• Working knowledge of Microsoft 365 applications, including Outlook, Word, and Excel.
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• Excellent communication, presentation, and organizational skills.
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• Ability to travel periodically and confidently host virtual meetings via Teams, Zoom, or similar platforms.
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Preferred Qualifications

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• Experience selling memberships, subscriptions, professional services, or association-based programs.
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• Background working with professional associations, trade organizations, or industry networking groups.
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• Experience working in business credit department environment are preferable and may substitute for these qualifications.
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Success Measures

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• Membership growth and retention
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• Revenue generation and renewal performance
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• Member engagement and participation rates
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• New industry group development
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• Achievement of sales and business development targets
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Compensation, Benefits and Miscellaneous

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·        Reports to Director of Member Services.

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·        Starting salary range: $50k to $60k depending on experience and qualifications. A performance-based commission plan is offered in addition.

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·        CMA offers a suite of health insurance options at varying cost to the employee. CMA also offers a pre-tax retirement savings plan with several options.

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Remote Work Environment

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·        CMA is a virtual company, with a corporate office in downtown Mesa, Arizona. This position does not require the employee to work regularly in our office. There may be a need during onboarding and training for the successful candidate to spend a modest amount of time at the corporate office. Final determination of this will occur during the onboarding process.

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·        CMA compensates remote employees for the use of their home, internet and other needs of a home-based employee.

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Contact: Ann Westpy, Director of Member Services, View email address on ziprecruiter.com

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To be considered, a resume is required.

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