Vita Site Coordinator

Position: VITA Site Coordinator

Location: Anna Mae Cole Community Center JP Boston Part-Time seasonal

About The Community Builders (TCB)

Join a growing organization that strengthens neighborhoods across the nation! The Community Builders Inc. (TCB) is one of Americas leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About Community Life

Community Life is TCBs place-based model that provides stable housing as a platform for residents and neighborhoods to achieve success. TCB communities are places of innovation that address some of the most significant challenges facing low-income populations. We engage residents in creating programs and build strategic partnerships with local stakeholders to maintain stable housing and create pathways to opportunities in six key practice areas: youth development education workforce development health asset building and community engagement.

Position Description:

The Community Builders is a partner of the Boston Tax Help Coalition (BTHC) and will operate an IRS Volunteer Income Tax Assistance (VITA) site during the 2027 tax filing season. BTHC supports community-based VITA sites with training volunteer recruitment and certification support tax preparation software technical assistance and IRS coordination.

The VITA Site Coordinator is responsible for leading day-to-day planning and operations of the tax site supporting and supervising volunteers maintaining compliance with IRS and organizational requirements and helping ensure that eligible taxpayers receive accurate timely and high-quality free tax preparation services.

Key Responsibilities

• Responsibilities may vary based on the partner organizations staffing and operating model. Some functions below may be shared with or assigned to other designated staff.

Site Planning & Operations

• Work with TCB staff and BTHC to finalize the site plan including hours service model client flow staffing assignments equipment and related operational details.
• Coordinate site preparation and daily operations including client intake and eligibility screening tax preparation workflow quality review e-filing/transmission and troubleshooting.
• Ensure the site follows applicable IRS BTHC and partner policies for taxpayer privacy data security and quality.
• Ensure site hours client instructions required signage and other service information are clearly communicated and posted.
• Maintain a clear process for taxpayers and volunteers to contact the Site Coordinator or designated backup staff when needed.
• Ensure site and volunteers complies with all IRS VITA standards.

Volunteer Management & Support

• Coordinate volunteer communication scheduling assignments and day-to-day support in collaboration with other designated volunteer or training staff where applicable.
• Coordinate with staff responsible for volunteer recruitment training placement and/or scheduling where applicable to help ensure appropriate site coverage and volunteer support.
• Help ensure volunteers complete required training and certification before providing services in coordination with staff responsible for recruitment training or certification tracking where applicable.
• Provide site-specific orientation refresher guidance technical assistance and program updates as needed.
• Coordinate site-specific volunteer logistics and resources as applicable (for example nametags materials supplies or other volunteer support).
• Monitor site staffing coverage and ensure significant volunteer or staffing gaps are communicated to appropriate partner staff and the designated BTHC contact as early as possible.

Training & Certification

• Complete all IRS VITA certifications required for the Site Coordinator role including Advanced tax-law certification before the site opens.
• Participate in annual Site Coordinator training and other required training provided by BTHC and IRS/SPEC.
• Stay current on filing-season updates procedures software guidance and quality requirements communicated by BTHC and the IRSTax Preparation & Quality Oversight
• Oversee the preparation quality review e-filing and transmission of federal and Massachusetts state tax returns in accordance with VITA requirements.
• Monitor return status and coordinate resolution of rejected returns transmission errors and other filing issues.
• Support appropriate correction or amendment of returns when necessary and within the sites approved service scope.

TCB & BTHC Coordination

• Coordinate with BTHC and relevant TCB staff on tax-season planning volunteer support technical assistance and troubleshooting as applicable to the partners staffing model.
• Attend BTHC partner Site Coordinator or other required meetings and trainings.
• Support the collection and submission of required information on site operations volunteer participation service volume and other performance measures as assigned.
• Ensure significant changes in site hours staffing operations or capacity are communicated promptly to appropriate partner staff and the designated BTHC contact.

Successful Performance Includes

• A fully operational VITA site that opens and provides services according to the agreed-upon schedule.
• Volunteer staffing certification and scheduling are coordinated effectively to support planned tax preparation sessions.
• Accurate and timely preparation quality review and submission of taxpayer returns.
• Timely communication and follow-up with partner leadership designated support staff and BTHC as applicable.
• At least 150 tax returns filed successfully

Qualifications

• Required/Preferred experience preparing individual income tax returns; prior VITA/TCE experience is strongly preferred.
• Ability to complete required IRS VITA certification including Advanced certification and Site Coordinator training before the site opens.
• Strong organizational communication customer-service and problem-solving skills.
• Experience supervising volunteers staff or community programs preferred.
• Ability to work effectively with people from varied backgrounds and provide respectful client-centered service.
• Ability to maintain confidentiality and follow taxpayer privacy and data-security requirements.
• Comfort using computers tax preparation software and basic online systems.
• Spanish speaker strongly preferred

Schedule & Compensation

• Term: November 1 2026- May 1 2026
• Expected hours: 5-10/week; Hours vary during the term outlined above typically between 120 to 150 hours with the heaviest time occurring between February 1st and April 15th and the slowest time between November 1st and January 31st.
• Work schedule : The typical VITA work schedule is broken into two parts.

o Tax Site Schedule : The current tax site schedule for the upcoming tax season will occur on Saturdays starting on February 6 2027 and ending on April 10 2027 from 9:00am to 3:00pm.

o Meeting and Office Schedule : This schedule varies throughout the term but might consist of virtual meetings tax site meetings taxpayer meetings trainings etc.

• Compensation: $30-35/hour based on experience; 120-150 hours
• Tax Site location : Anna Mae Cole Community Center 4 Lamartine Street Jamaica Plain MA

The Community Builders is an equal opportunity employer.

Required Experience:

IC