Solutions Engineer

Role Description

As a Solutions Engineer at Augment, you will act as a hands-on builder and trusted technical partner for our customers. You’ll own the design and delivery of integrations, automations, and AI-powered workflows that help brokerages, carriers, and 3PLs get live faster and scale successfully. This role is equal parts technical and customer-facing: you’ll prototype and troubleshoot solutions, guide customers through onboarding, and bridge the gap between sales, product, and customer success. Your goal is to turn complex business problems into working solutions — driving adoption, unlocking value from our AI platform, and setting customers up for long-term success.

What You’ll Do

• You’ll sit at the intersection of engineering, product, and customers — building real solutions that prove value fast and scale in production.
• Customer-Facing Engineering
  • Partner with sales, product, and operations on discovery calls, workshops, and design sessions.
  • Translate customer business problems into technical architectures, workflows, and integration roadmaps.
  • Act as a technical champion during onboarding, removing blockers and guiding implementations.
• Prototyping & Integration
  • Rapidly prototype integrations, automations, or agent workflows to validate fit and feasibility.
  • Move prototypes into production-level code, collaborating with engineering on scalability, testing, monitoring, and reliability.
  • Build and maintain SDKs, API clients, connectors, and middleware for customer systems.
  • Establish and implement best practices for data modeling, prompt engineering, agent orchestration, and error handling.
• Feedback & Enablement
  • Capture customer feedback and clearly articulate it to product & engineering for roadmap prioritization.
  • Produce design docs, integration guides, technical documentation, and training materials.

Qualifications

• 3+ years in a solutions engineering, forward-deployed engineering, or similar technical role in a high-growth software environment.
• Proven ability to design, prototype, and ship integrations, automations, or connected applications with autonomy.
• Hands-on experience with AI/LLM tooling — e.g., LLM frameworks, orchestration platforms, or building workflows with agents and prompts.
• Exposure to at least one modern programming language (Python, TypeScript, Go, or similar) — enough to debug, troubleshoot, and build proofs of concept.
• Strong experience working directly with APIs, SDKs, webhooks, or integration layers.
• Background in customer-facing work (discovery calls, technical workshops, or implementations).
• Ability to translate customer problems into technical solutions and architectures.
• Comfort working in early-stage, dynamic environments without detailed playbooks.
• Excellent communication skills — able to present to both technical and business stakeholders.

Bonus Points For

• Domain exposure in logistics, supply chain, or system integrations (WMS, TMS, ERP, etc.).
• Familiarity with APIs, webhooks, queues, messaging systems, or event-driven architecture.
• Experience with data pipelines, transformations, or orchestration frameworks.
• Prior work in AI-focused startups or tooling.

Benefits

• Competitive Salary + Stock Options
• Comprehensive Health, Vision, and Dental Benefits
• Flexible PTO
• On-site Gym