Project Manager

Role Description

This role sits next to our Product Manager and inside the Engineering team. You'll own the operational side of how we plan, ship, and report on work:

• Sprint ceremonies
• Ticket hygiene
• Release coordination
• Cross-functional program management across product, engineering, ML, and CS

This is not a passive project management role. You'll be a hands-on operator responsible for improving how the team works and ensuring that what we build gets delivered effectively.

Qualifications

• 4+ years as a project manager, technical program manager, or scrum master in a software organization.
• Strong written communication skills.
• Comfort with ambiguity.
• Curious about AI as a product surface, not just a hype cycle.
• Excited by building infrastructure from scratch instead of inheriting something polished.

Requirements

• Comfortable in an engineering room.
• Can follow a technical debate without needing translation.
• Not afraid to push back when a senior dev says “just trust me.”
• Care about the craft of project management more than the title.
• Have opinions about how teams should work, but aren't dogmatic.
• Methodology is a tool, not a rulebook.
• Prefer building a useful spreadsheet over implementing a heavy framework.
• Comfortable being the only PM in a room of engineers.

Benefits

• Opportunity to make decisions about scope, priority, and process.
• Ability to own outcomes.

What You'll Do

• Run sprint ceremonies across a two-week cadence, including pre-planning, planning, demos, and retrospectives.
• Drive ticket readiness and ensure work entering a sprint is well-defined and actionable.
• Own sprint-level artifacts, including a company-wide planned work digest.
• Maintain high-quality tickets with clear acceptance criteria, appropriate sizing, and correct prioritization.
• Ensure work is properly structured (parents, dependencies, scope).
• Identify and clean up orphaned, duplicate, or stale tickets.
• Push back on stories that are not ready for development.
• Coordinate initiatives that span multiple teams, including Product, Engineering, ML, and Customer Success.
• Manage dependencies across areas such as integrations, data pipelines, and customer readiness.
• Act as the connective tissue to keep projects moving forward.
• Track what is included in each release.
• Draft release notes and communicate updates clearly to stakeholders.
• Partner with Customer Success to prepare for customer-facing changes.
• Keep teams informed without creating unnecessary noise.
• Identify gaps and inefficiencies in current workflows.
• Propose and implement practical improvements.
• Continuously evolve team processes rather than simply maintaining them.

Nice to Have

• Experience in nonprofit tech, fundraising, or B2B SaaS for nonprofits.
• Familiarity with AI or ML product workflows.
• Background coordinating CRM integrations (e.g., Salesforce, Raiser's Edge, etc.).

What This Isn't

A pure scrum master role. We don't need someone to facilitate ceremonies and disappear. We need a partner who can make decisions about scope, priority, and process, and who's comfortable owning outcomes.