Retail General Manager Glen Burnie

General Manager

At Office Depot Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.

The General Manager will own associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.

The General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations' concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.

Primary Responsibilities:

• Leads, coaches, and inspires associates while creating a culture that builds associate trust, brand loyalty, and an exceptional customer service experience. Creates and manages a sales focused environment through the training & development of associates at all levels Accountable for the assessment & development of all talent within the store to create talent bench strength & succession plan.
• Deliver an exceptional customer experience by observing, listening, interacting and following up with customers to ensure satisfaction and satisfactory issue resolution. Ensures the implementation and effective application of information, training certification, tools, and systems required to meet customer needs. Engage with the local community to build strong client relationships, improve customer retention, and increase brand awareness and loyalty
• Responsible for managing performance, talent assessment, development, and recognition of all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking, and risk taking. Provides direction, coaching, and real time counseling on performance to associates. Manages associate conflicts effectively and partners with respective business partners on a timely basis.
• Responsible and accountable for increasing sales and profitability. Responsible for managing and planning staffing needs using the labor model and workforce management system to ensure effective, cost efficient scheduling is in place.
• Manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Also responsible for managing merchandise flow-through and replenishment processes. Manages the performance appraisal process by delivering timely and valuable developmental feedback and appraisals to all associates.
• Responsible for merchandising, operations, and execution of store and company standards. Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling and merchandise presentation and visual appearance.
• Lead daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, communications, policies and procedures, as well as updates to the daily operations of the store. Ensures associate understanding of company benefits, directives, and other programs.
• Responsibilities as an External Key Carrier include but are not limited to: ensuring the safety and security of the building and associates during the absence of others or in conjunction with other managers. Performing opening and closing responsibilities including activation and deactivation of the store's alarm system, cash handling, daily store balancing, and other system processes
• Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment and Discrimination, Code of Ethics, etc. Adheres to OSHA, Worker's Compensation, wage and hour, I9 compliance and other legal requirements.
• Performs other duties as assigned.

Qualifications & Requirements:

• High school diploma or equivalent required; bachelor's degree in Business, Marketing, Retail Management, or related field preferred

• 24 years of management experience, or equivalent skills gained through an internal development program
• Strong business acumen and sound judgment with proven people-management abilities
• Demonstrated leadership skills with the ability to lead, coach, and positively influence at all levels, while working both independently and as part of a team
• Excellent verbal and written communication skills
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment
• Proficient with computers, job-related technology, and POS systems for accessing and processing information and merchandise