Front Office Manager - Doubletree by Hilton Berkeley Marina
Crescent Hotels & Resorts LLC
Job Description
Job Description
Key Responsibilities
- Oversee all front desk operations during PM shift, ensuring smooth and efficient service delivery
- Lead, coach, and support Front Desk Agents to deliver exceptional guest experiences
- Ensure accurate check-in/check-out procedures, including proper payment authorization and incidental holds
- Monitor room inventory, availability, and daily arrivals/departures to optimize occupancy and guest flow
- Handle guest complaints and service recovery promptly, professionally, and effectively
- Ensure compliance with all SOPs, brand standards, and cash handling procedures
- Review and approve room moves, upgrades, rate changes, and guest billing adjustments
- Collaborate with Housekeeping and Engineering to ensure room readiness and guest satisfaction
- Conduct daily shift briefings and communicate key operational updates
- Support upselling initiatives and revenue opportunities
- Ensure proper documentation of incidents, guest concerns, and shift activities in daily logs
- Oversee safety and security protocols during the evening shift
- Ensure a smooth handoff to Night Audit, including communication of all pending issues
- Supervise and hold front office team accountable for performance, attendance, and adherence to standards
- Provide on-the-job training, coaching, and feedback to improve performance
- Address performance issues promptly in partnership with People & Culture
- Support scheduling needs in alignment with business levels and labor guidelines
- Ensure compliance with company policies, including union/CBA requirements (if applicable)
- Minimum 2–3 years of front office or hotel operations experience
- Prior supervisory or leadership experience preferred
- Strong knowledge of hotel systems (e.g., PEP, OnQ, or similar PMS)
- Excellent problem-solving, communication, and leadership skills
- Ability to work evenings, weekends, and holidays
- Strong organizational and multitasking abilities
- Guest Service Excellence
- Leadership & Team Development
- Attention to Detail & Accuracy
- Conflict Resolution & Decision-Making
- Operational Efficiency & Accountability
- Maintain high guest satisfaction scores and service recovery effectiveness
- Ensure 100% compliance with check-in procedures, including payment authorization standards
- Minimize billing errors, adjustments, and guest disputes
- Achieve upsell and revenue enhancement goals
- Maintain accurate shift logs and communication with Night Audit and leadership
- Ensure team adherence to attendance, punctuality, and grooming standards
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Front Office Manager - Doubletree by Hilton Berkeley Marina in Berkeley, CA vacancy
- ...Job Description Job Description Front Office Operations Assist in managing the daily operations of the Front Office, including Front Desk, Guest... ...resolution of guest concerns. Maintain compliance with Hilton brand standards, company policies, and operating...SuggestedWork at officeFlexible hoursShift workNight shiftAfternoon shift
$71.7k - $129.5k
...through prospecting, cold calling, and networking under sales manager supervision.Customer Needs: Identify customer needs and use solution... ...records.SummaryLocation: San Francisco, California; Oakland, California; Berkeley, California; El Cerrito, CaliforniaType: Full timeSuggestedFull timeTemporary workPart timeWork experience placementLocal areaFlexible hours$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their... ...during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and...SuggestedHourly payFull timeShift workNight shiftAfternoon shiftHilton
Berkeley, CA16 hours ago- Front Office Manager Courtyard by Marriott Richmond Berkeley Richmond, CA Full-time Job Overview Courtyard by Marriott Richmond Berkeley is seeking an experienced and service-driven Front Office Manager to oversee front desk operations while supporting financial processes...SuggestedFull timeFlexible hoursNight shiftAfternoon shift
- ...here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of... ...for dining service. You provide support to management in the daily oversight of key functions... ...Supervisors: Open Kitchen, Storage, Office and Dining Room Check voicemail and...SuggestedHourly payWork experience placementWork at officeLocal areaNight shiftWeekend work
Channing House
Emeryville, CA4 days ago $70.38k - $88k
...Hill Road, Palo Alto CA 94304 Responsibilities: Dining Room Manager A desirable opportunity exists for a highly accomplished professional... ...performing team *A strong systems orientation with Microsoft office skills and experience with a POS system *Effective...Work at officeVi Living
Oakland, CA4 days ago- ...fellow employees, according to company standards. -Concierge- Manage guest experience by informing guests of various activities and dining... ...GED certificate, with an aptitude for math. -Previous hotel front desk and SMS computer experience a plus. -Basic computer...Local areaNight shift
TradeJobsWorkforce
Berkeley, CA2 days ago - ...Front Office Manager The Front Office Manager's responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything...Full timeContract workTemporary workWork at officeShift workNight shift
Hotel Spero
San Francisco, CA16 hours ago - ...The Front Desk & Office Manager will serve as the face of our practice and the operational backbone of our office. This role blends exceptional patient service with strong organizational and administrative leadership. The ideal candidate is detail-oriented, personable...Full timeWork at office
Monarch
San Francisco, CA16 hours ago - ...Company Description WHY HAIYI? Haiyi Hotels is looking for an experienced, entrepreneurial, and talented Front Office Manager to join our great team at our Soma Hotels . Haiyi Hotels Management is a new boutique hotelier based in San Francisco. The name "Haiyi...Full time
Haiyi Hotels
San Francisco, CA16 hours ago $31.4 - $32 per hour
...Front Desk Supervisor The Front Desk Supervisor (FDS) is responsible for consistently delivering... ...Front Desk support for the Operations Manager. The main focus of the role is the... ...and human resources functions of the Front Office. The FDS serves as the lead point person...Temporary workSeasonal workWork at officeLocal areaShift workWeekend workDay shiftAfternoon shiftsonesta
Emeryville, CA4 days ago$74k - $99k
...engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special memories for our... ...Showcase your interpersonal strengths as Assistant Front Office Manager, where you will lead, train and recognize your team in support...Full timeFlexible hoursShift workWeekend workAfternoon shiftAccorhotel
San Francisco, CA16 hours ago- ...Street. The property provides easy access to Embarcadero and North Beach’s acclaimed dining and entertainment. Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an...Work at officeNight shift
- Description Purpose for the Position: To coordinate Front Office activities of hotel. Maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting...Daily paidTemporary workLocal areaShift work
- Overview The Rental Events Operations Manager is a member of the strategic, cross-functional Special Events team responsible for the successful delivery of rental events, along with other internal and external special events. The Rental Events Operations Manager manages...Contract work
$25.5 - $29.5 per hour
La Quinta San Francisco is seeking a Front Office Manager to lead the front desk operations of our hotel. This role involves overseeing a team, greeting guests, addressing inquiries, and ensuring a welcoming environment. The ideal candidate should possess strong leadership...Hourly pay- LifeLong Medical Care in Oakland seeks a Full-Time Front Office Coordinator to support general primary care services in a community health... ...Supervisor. As part of a SEIU-UHW represented team, you will manage copays and cash collections, maintain front desk appearance, and...Full time
$66k - $76k
...or take the train to the heart of San Francisco. Grand Hyatt at SFO is seeking a service‑oriented and motivated Assistant Front Office Manager to join our Rooms leadership team. This position is responsible for supporting the daily operations of the Front Office, including...Live inWork at officeLocal areaFlexible hoursShift workNight shiftWeekend workDay shiftAfternoon shift$85k - $92k
...Job Overview The Guest Service Manager is responsible for delivering exceptional guest experiences by assisting the daily operation of the Front Office and the Guest Services team while fostering a culture of genuine hospitality, personalized service, and operational...Work at officeLocal areaFlexible hoursNight shiftOmni Hotels
San Francisco, CA4 days ago$25.5 - $29.5 per hour
Job Summary We are looking for a Front Office Manager to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring...Local areaShift work$90k - $110k
...Reporting to the Director of Front Office, your responsibilities and essential job functions include but are not limited to the following: Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and...Shift workNight shiftAccorHotel
San Francisco, CA2 days ago- A recruitment agency is seeking an Office Coordinator to serve as the first point of contact for visitors and support day-to-day office... ...with excellent communication skills. The successful candidate will manage office supplies, coordinate maintenance requests, and provide...Full timeWork at office
$145.31k - $196.6k
...CategorySalesJob DescriptionTerritory Covers>Oakland , Berkeley , San FranciscoNo relocation provided.... ...while transforming your career.Account Manager/Specialty Account Manager -... ...ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and...Full timePrivate practiceWork at officeLocal areaRemote workRelocationFlexible hoursNight shift- ...in all of our fitness offerings and business. We want every aspect of the Form experience to be enjoyable and that starts with our Front Desk Coordinators because you will be the first face clients see when they enter one of our studios. Responsibilities: Provide...Weekend workAfternoon shiftEarly shiftWeekday work
Empower Gym
San Francisco, CA6 days ago $17 - $19 per hour
...Front Desk Coordinator Walnut Creek, California Thank you for considering a career... ...address customers' needs and concerns Time management and prioritization skills to manage... ...relevant software, including Zenoti, Microsoft Office and Filemaker Location: Walnut...Hourly payWork at office- ...Front Desk Coordinator Location: San Francisco, CA Duration: 12 months contract Duties... ...are properly signed into the Visitor Management System and supply a visitor badge as needed... ...Have the ability to operate standard office equipment (computers, copiers, scanners,...Contract workWork at office
- ...professional individual with proven customer service skills. As our Front Desk Coordinator, you will be responsible for creating and... ...experience as an outstanding receptionist Knowledge of salon/spa management software Exceptional customer service skills and excellent...Hourly payFull timePart time
- ...The Marin City Health & Wellness Center Front Desk Coordinator (FDC) is responsible for... ...Monitors patient flow from front desk to back office. Follows all procedures in the Sliding... ...a variety of income levels Ability to manage multiple tasks Excellent customer service...Work at office
- ...Administrator, this on-site position supports ICAP’s administrative office and operational staff by coordinating supplies, equipment, and... ...triage, and route messages to team members, faculty, and staff. Manage phone lines, voicemail, and incoming packages. Maintain...Work experience placementWork at officeWorldwide
$26 - $32 per hour
...Medical Front Desk Coordinator Location: Pleasanton, CA Child's Play is an award-winning... ...appearance is required to be the face of the office Must be computer literate with EMR and... ...with: Medical Office Administration/Management Sales Customer Service Project Management...Hourly payFull timeWork at officeRemote workFlexible hoursShift workRotating shiftDay shiftChild's Play Therapy Services, PC
Lafayette, CA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Manager - Doubletree by Hilton Berkeley Marina. Be the first to apply!
