Claims Processor

Location: Escondido, CA Job Type: (Contract/Contract-to-Hire/Direct Hire) Experience Level: Intermediate About the Role We are seeking a detail-oriented and customer-focused Medical Records Release of Information (ROI) Associate to join our healthcare team. In this role, you will be responsible for processing medical record requests accurately, efficiently, and in compliance with HIPAA regulations and company policies. The ideal candidate is dependable, organized, and committed to delivering exceptional customer service while safeguarding patient privacy. Key Responsibilities Process all Release of Information (ROI) requests in a timely and accurate manner. Review authorizations and documentation to ensure records are released only to authorized individuals. Maintain strict compliance with HIPAA regulations, privacy standards, and company policies. Communicate professionally with patients, healthcare providers, attorneys, insurance companies, and other requestors regarding medical records requests. Manage incoming phone calls, faxes, and work queues while maintaining service level expectations. Scan, copy, fax, and electronically manage medical records and related documents. Accurately document all activities and correspondence related to record requests. Meet established productivity, utilization, and quality performance standards. Collaborate with team members while also working independently to manage assigned workload. Required Qualifications High school diploma or GED required. Proficiency in Microsoft Office applications (Word, Excel, Outlook). Strong customer service and communication skills. Ability to operate office equipment including fax machines, copiers, and scanners. Excellent attention to detail and organizational skills. Reliable, self-motivated, and able to work independently or as part of a team. Proven ability to maintain confidentiality and handle sensitive information. Preferred Qualifications Minimum of 2 years of experience in a medical records department, Release of Information (ROI), Health Information Management (HIM), or a related healthcare setting. Experience processing medical records requests and maintaining HIPAA compliance. Familiarity with healthcare documentation, records management systems, and patient-facing communications. Top Skills Customer Service Patient-Facing Communication Phone Handling Attention to Detail Reliability Additional Skills Medical Records Experience ROI Processing Healthcare Environment Familiarity Fax and Queue Management Documentation and Record Management Why Join Us? Opportunity to work in a fast-paced healthcare environment. Make a direct impact on patient care and privacy compliance. Collaborative team culture with opportunities for growth and development. Gain valuable experience in Health Information Management and medical records operations. Job Type & Location This is a Contract to Hire position based out of Escondido, CA. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Escondido,CA. Application Deadline This position is anticipated to close on Aug 27, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems