Supervisory Program Analyst

Duties

MAJOR DUTIES

Serves in a confidential and close working relationship with the Assistant Director, Deputy Director, and Executive Director of OTED, and as a consultant to senior level VBA management on the more complex and difficult issues associated with policies and programs as they related to administrative operations as well as the delivery of benefits and services to Veterans.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Plans and assigns work, sets priorities, advises employees on program goals and objectives and makes decisions on work problems with employees.Sets performance standards and appraises work of employees.Identifies developmental and training needs of employees; provide and/or arrange for needed development and training.Counsels employees on work and management policies. Effects minor disciplinary actions such as reprimands and warnings, recommends other action in more serious cases.Initiates personnel actions for recruitment, reassignment, promotion, reclassification, etc. Interviews and selects employees for vacant positions.Directs staff efforts in planning, organizing, and conducting difficult and complex studies of military to civilian transition matters to determine strengths, weaknesses and best practices.Analyzes operations and performance data and develops findings and recommendations to support the interpretation of policy, regulatory, and legislative provisions guiding the regulatory framework of TAP (Operations, Curriculum and/or Governance).Monitors operating programs, policies, procedures and activities supporting VA benefits and services provided to Service members, Veterans, and beneficiaries, via the TAP interagency governance structure (Joint Executive Committee, TAP Executive Council, Senior Steering Committee. and other related workgroups).Coordinates collaboration within OTED (and various teams), as well as intra-and inter-agency collaboration and governance bodies with respect to military to civilian transition matters.Leads culture change initiatives through relevant, ongoing internal/external communications initiatives/activities. Develops VBA strategic communications and marketing plan; disseminates key messages and official positions on public issues; promotes mission, vision, and activities through communication products.Recommends objectives and operations for new and existing programs between other federal agencies and Veterans Benefits Administration (VBA) within the scope of transition. The incumbent serves as a historical policy consultant when new information is released from the military departments that may have an impact on Veteran's transition.Provides procedural background to other agencies regarding military to civilian transition work processes and how to integrate VBA and the other agencies' information systems to provide a seamless transition for Service members from active duty to potential entitlement to VA benefits.Represents OTED in meetings or conferences within VA, at other Government agencies, and with representatives of service, civic, and fraternal organizations; prepares for and gives oral presentations to various audiences on an ad-hoc basis.Research customer service practices, evaluates performance in meeting customer service standards, and makes recommendations for improving service delivery and plans, strategies, activities, or other initiatives to increase customer satisfaction (i.e., VA Benefits and Services Course delivery (Operations), TAP Curriculum and interagency stakeholder engagement (Governance)).Tracks and reports on data provided through partnership agreements. Provide recommendations to program refinements, define short and medium range plans, and validate program requirements.Acts as Contracting Officer's Technical Representative (COTR) to acquire deliverables (congressional responses, daily operational task responses, PowerPoint slides and/or talking points) and other services needed in TAP operations, governance and/or strategic management processes.Undertakes long- and short-range research and studies program activities to provide recommendations on program refinement and support the organization's business goals and objectives. Gathers and analyzes relevant data (Congress.gov, 0MB regulations, and other strategic drivers) and makes recommendations based on findings using available information resources such as Internet tools, TAP courses, internal manual and/or other reference material.Performs other duties as assignedPromotion Potential: NoneWork Schedule:8:30am-5:00pmCompressed/Flexible: Not AuthorizedTelework: AvailableVirtual: This is not a virtual position.Position Description/PD#: Supervisory Program Analyst, GS-0343-14, PD#39784-0Relocation/Recruitment Incentives: Not AuthorizedFinancial Disclosure Report: Not required Requirements Conditions of EmploymentYou must be a U.S. Citizen to apply for this jobSelective Service Registration is required for males born after 12/31/1959You may be required to serve a probationary periodSubject to background/security investigationSelected applicants will be required to complete an online onboarding processYou must meet all requirements of qualifications by the closing of the announcement. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/23/2022.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF -50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade.Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. AND You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Interpreting and applying regulations and legislation, researching, analyzing facts, identifying problems, reporting findings, making conclusions, and developing corrective or other appropriate action. Leading coordination across government interagency organizations to ensure goals and implementation plans are aligned. Excellent verbal and written communication skills with the ability to influence the actions of internal stakeholders and manage relationships with external partners and stakeholders. Leading and managing a team working on a varied portfolio. Performing complex program analysis and providing expert advice on strategic planning initiatives, program operations and business practices.Education: There is no educational requirement at the GS-14 grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Physical Requirements: Work is typically performed in an adequately lighted and climate-controlled office. Assignments may require frequent travel. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at . Education There is no educational substitution at the GS-14 level. Additional informationVA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies.Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.Help Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. You will be rated on the following Competencies for this position:Accountability: Ability to manage and/or supervise (plan, direct, organize, control, review, etc.) the work activities of others to achieve goals. Holds self and others accountable for measurable high-quality, timely, and cost-effective results.Oral Communication: Skill and ability to effectively communicate orally with internal and external individuals or groups; makes clear and convincing oral presentations; listens to others; and facilitates an open exchange of ideas.Organizational Awareness: Comprehensive knowledge of VA benefits and services, programs, and associated administrative and/or support programs; this includes VA policies, procedures, rules, and regulations.Planning and Evaluating: Ability to plan, organize, and prioritize deliverables to effectively manage programs and projects. This includes applying quantitative and/or qualitative methods and techniques to determine the effectiveness of operations. Ability to monitor progress and evaluate outcomes.Written Communication: Skill and ability to effectively communicate in writing with internal and external clients in a clear, concise, organized, and convincing manner. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.