Benefits Client Manager: Growth & Renewals

This role requires management of a book of business; responsible for servicing, managing, retaining, and growing a high volume of accounts. Responsibilities include, but are not limited to: Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and providing proactive support. Account Management: Manage existing client accounts, including renewals, implementation of new clients, and ongoing service. Communication and Education: Develop and deliver communication materials, conduct employee enrollment meetings, and provide clear explanations of benefits plans. Regulatory Compliance: Assist clients with understanding and complying with relevant regulations like ERISA, COBRA, and HIPAA. Problem Resolution: Resolve client issues and inquiries in a timely and professional manner. Renewal Management: Manage the renewal process, including reviewing proposals, negotiating rates, and preparing necessary documentation. Data Analysis: Analyze utilization reports, carrier reports, and claims data to identify trends and opportunities. Documentation Review: Review contracts, plan documents, and Summary Plan Descriptions (SPDs) for accuracy and compliance. Implementation and Onboarding: Assist with the implementation of new clients or additional coverages for existing clients. Qualifications: Excellent Communication and Presentation Skills: Ability to clearly communicate complex information to both clients and employees. Strong Analytical Skills: Ability to analyze data and identify trends in employee benefit plans. Problem-Solving and Critical Thinking: Ability to identify and resolve complex issues related to employee benefits. Organizational and Time Management Skills: Ability to manage multiple projects and deadlines effectively. Knowledge of Employee Benefits: Understanding of various benefit plans, regulations, and industry trends. Client Relationship Management Skills: Ability to build and maintain strong relationships with clients. Proficiency with Microsoft Office Suite: Experience with Word, Excel, PowerPoint, and Outlook. GA Resident Life & Health License Minimum 3-5 years EB client support/management #J-18808-Ljbffr