VP of Enterprise Sales — AI & Customer Experience

Regional Vice President of Sales (SF Bay Area or Los Angeles) PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. As a Regional Vice President (RVP) of Sales at PolyAI, you will be responsible for driving new business growth within your territory, building and managing a high-performing team, and developing strategic relationships with enterprise customers. You will play a key role in expanding PolyAI’s market presence and helping some of the world’s largest brands transform their customer experience through conversational AI. This role requires a highly commercial, hands-on sales leader who thrives in fast-paced environments, leads from the front, and is comfortable operating strategically while remaining deeply involved in complex enterprise deals. Key Responsibilities: Own and deliver regional revenue targets and pipeline generation goals. Lead from the front in complex enterprise sales cycles, helping drive strategy, deal progression, and executive engagement. Build and execute territory and account plans aligned to broader company objectives. Maintain strong forecast accuracy and pipeline hygiene. Recruit, develop, and retain top-performing Account Executives. Coach and mentor sales talent across enterprise selling, deal strategy, and customer engagement. Foster a high-performance culture centered around accountability, collaboration, and continuous improvement. Ensure the team is effectively enabled on PolyAI’s product offerings, competitive landscape, and internal processes. Build strong relationships with enterprise customers, partners, and key stakeholders. Act as an executive sponsor on strategic accounts and high-value opportunities. Understand customer challenges and business drivers to position PolyAI’s solutions effectively. Partner closely with Solutions, Deployment, Customer Success, and Product teams to ensure successful customer outcomes. Revenue Growth Drive consistent new logo acquisition and expansion opportunities across the territory. Negotiate and close complex, multi-stakeholder enterprise deals. Identify strategic partnerships and routes to market that accelerate growth. Ensure strong sales execution and participation across the team. Market & Industry Insight Stay informed on trends within AI, contact center technology, and customer experience. Provide market feedback to Product and Leadership teams to help shape future strategy and positioning. Maintain a strong understanding of the competitive landscape and how PolyAI differentiates in the market. Reporting & Forecasting Maintain accurate forecasting and reporting against sales targets and KPIs. Use data-driven insights to optimize sales performance and execution. Provide regular updates and strategic input to sales leadership. We’d love it if you have: Experience selling Contact Center or Customer Experience solutions into enterprise organizations. Experience leading high-performing enterprise sales teams in a fast-growth environment. Experience selling AI, SaaS, or platform-based solutions within the customer experience space. A strong track record of personally closing complex enterprise deals. Experience selling through value-based and consultative sales methodologies. Strong executive presence and ability to influence senior stakeholders. Experience working cross-functionally with technical and customer-facing teams. A history of consistently achieving and exceeding quota as both an individual contributor and sales leader. Knowledge of the conversational AI and contact center landscape. Compensation Range: The expected on-target earnings (OTE) for this role is approximately $400,000 annually. This figure is intended as a general guideline rather than a fixed cap, and final compensation will depend on experience, level, market factors, and overall fit for the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success. Participation in the company’s employee share options plan Comprehensive health coverage for you and your loved ones Life Insurance ◻️ STD and LTD The opportunity to contribute to the company's 401k plan Flexible PTO policy + 11 designated company holidays Annual learning and development allowance We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! Enhanced parental leave Company-funded fertility and family-forming programmes Menopause care program with Maven Sabbatical Program: 5-week paid sabbatical available after 5 years of employment At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here . This document provides important information regarding how we handle your personal data throughout the recruitment journey. 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